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IN_Senior Manager_Service delivery Manager_CEDA… at PwC · RMZ…
Skills
Job Description
Line of Service Advisory
Industry/Sector Not Applicable
Specialism Operations
Management Level Senior Manager
Job Description & Summary At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance.
In technology strategy at PwC, you will specialise in developing and implementing strategic plans to leverage technology for business growth and innovation. You will analyse market trends, assess organisational needs, and provide guidance on technology investments and initiatives. Working in this area, you will collaborate with stakeholders to align technology strategies with overall business objectives to increase utilisation of technology resources, driving competitive advantage.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more
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At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description & SummaryA career within Ceda Central Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.* Job Position Title: Senior Manager (Level) – Managed Delivery delivery manager ( CEDA CENTRAL)_ Skill – Advisory(LOS) – Bangalore (Location) ****Responsibilities:
12+ years of experience with 10+ years in leading enterprise-scale IT Managed Services across multiple towers, delivering sustained service stability and performance outcomes
Proven capability in designing and institutionalizing service delivery frameworks, governance models, and operating structures aligned to enterprise transformation objectives
Strong experience in driving Continuous Service Improvement (CSI) programs, resulting in measurable enhancements in service quality, efficiency, and user experience
Working knowledge of Site Reliability Engineering (SRE) principles, leveraging automation, observability, and reliability metrics (SLIs/SLOs) to improve service resilience and reduce incidents
Deep understanding of ITIL-based service management processes, with proven ability to optimize incident, problem, and change management for improved service outcomes
Ability to bridge delivery, architecture, and business priorities, ensuring service models are aligned with evolving enterprise technology landscapes
Strong experience in vendor governance, SLA/KPI management, and commercial alignment, driving accountability and value realization from service partners
Proven stakeholder management capabilities, with experience engaging CXO-level leadership, influencing decisions, and driving strategic service outcomes
Exposure to large-scale managed services transformations and consulting-led engagements, with ability to lead transition, stabilization, and optimization phases
*Mandatory skill sets ****
*Preferred skill sets ****
Extensive experience (8+ years) in Service Delivery Management (SDM) and SIAM constructs, orchestrating multi-vendor ecosystems to ensure seamless, integrated service delivery
Demonstrated track record in managing large, complex, and distributed service environments, driving high availability, scalability, and business continuity Years of experience required 12+ yearsLocation : BangaloreEmployment Type : Full Time, Permanent*Education Qualification ****
Certification in ITIL (Foundation or higher) preferred.
Bachelor's degree in Computer Science, IT, or related field preferred.
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, MBA (Master of Business Administration)
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Analytics Strategy, Architecture Development, Business Architecture, Business Model Innovation, Business Transformation, Cloud Computing, Coaching and Feedback, Commercial Strategies, Communication, Creativity, Digital Customer Experience, Digital Strategies, E-Commerce, Embracing Change, Emotional Regulation, Empathy, Implementing Technology, Inclusion, Influence, Information Technology Applications, Intellectual Curiosity {+ 19 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date August 7, 2026