IN_Director_Salesforce Delivery (Manufacturing &… at PwC · Gurugram

IN_Director_Salesforce Delivery (Manufacturing & Automotive Industry) _Enterprise Apps-SFDC_Advisory_Gurgaon Location: Gurugram 10 C Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Director Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. *WhyPWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description& Summary We are seeking a dynamic and aggressive Director to join our PwC Salesforce Practice, focused on the Manufacturing and Automotive industry. This role involves deep engagement with our esteemed clients, developing and sustaining strong business relationships with client leadership, identifying and capitalizing on opportunities within accounts, and delivering customized Salesforce and Operations solutions aligned with industry-specific challenges. The Director will support the ED/Partner in driving consulting and delivery proposals while leading delivery teams to ensure value realization for the clients. A strong Salesforce CRM background with a proven track record in revenue growth through account mining and new logo acquisition is essential. As the face of Account Engagement in Mumbai and Gurgaon, the Director will play a pivotal role in nurturing and expanding PwC’s Salesforce practice footprint within the Manufacturing and Automotive sectors. Responsibilities Develop and maintain strong business relationships with clients in the Manufacturing and Automotive sectors across Mumbai and Gurgaon, including expansion of new clients in these domains. Consistently engage with client leadership teams to identify growth opportunities and create a larger share of mind for Salesforce and Operations solutions tailored to Manufacturing and Automotive industry needs. Manage and exceed client expectations by building and sustaining long-term, trust-based relationships. Proactively create new market opportunities, promote the PwC brand, and maintain awareness of competitive dynamics specifically within the Manufacturing and Automotive verticals. Oversee end-to-end project delivery and financials, including scope, timelines, quality, and profitability for Salesforce implementations and related consulting engagements. Contribute to thought leadership by innovating and developing industry-centric Operations consulting offerings, participating in relevant industry seminars and forums focused on Manufacturing and Automotive sectors. Drive digital transformation initiatives leveraging Cloud, Analytics, IoT, and Automation aligned to Manufacturing and Automotive business models. Expertise & Skills Extensive leadership experience managing large and complex Salesforce delivery programs and IT transformations within Manufacturing and Automotive sectors. Strong understanding of Salesforce CRM technology stack and its applications specific to Manufacturing and Automotive business processes. Proven ability to manage P&L, contract compliance, delivery, and client satisfaction (CSAT) for large-scale accounts across multiple geographies. Experience in leading multi-location, global transitions, application management services (AMS), and in-flight programs tailored for Manufacturing and Automotive clients. Deep domainknowledge of Manufacturing and Automotive industry business processes (e.g., supply chain, dealer management, production planning, quality management)integratedwith CRM solutions. Track record of implementing digital transformation solutions that deliver measurable business outcomes within the Manufacturing and Automotive context. Hands-on involvement in strategy definition, roadmap creation, and complex product development cycle management in Manufacturing and Automotive industries. Expertise in managing business-critical 24x7 service delivery models using global delivery frameworks and tools. Commitment to delivery excellence through metrics, security compliance, and audit readiness in regulated Manufacturing and Automotive environments. Strong people management capabilities with experience leading and mentoring large, diverse teams. Leadership Skills Exceptional leadership and people management skills to inspire and guide managers and delivery teams. Deep understanding of Manufacturing and Automotive industry standards, regulations, and business operations. Superior communication skills, both written and oral, tailored to leadership and client interactions in manufacturing contexts. Strategic planning and organizational capabilities to meet challenging goals and customer expectations. Innovative mindset to develop and implement new solutions addressing industry-specific challenges. Analytical skills to interpret complex data and derive actionable insights for Manufacturing and Automotive clients. Mandatory Skill Sets Salesforce Delivery Director with extensive experience in CRM strategy and implementation. Demonstrated expertise in Manufacturing and Automotive industry solutions. Preferred Skill Sets Prior Director-level experience managing large Salesforce practice areas or delivery teams in Manufacturing and Automotive sectors. Years of Experience Required: 16 to 20 Education Qualification: Bachelor of Engineering (BE) / Bachelor of Technology (BTech) Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Cloud Delivery, Salesforce Einstein Studio Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovation, Innovative Design {+ 30 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date July 19, 2026