Purview India Consulting and Services LLP
Support engineer at Purview India… · Pune
ExperiencedOn-sitePune
Job Description
Roles and Responsibility
- Provide technical support and assistance to clients via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Participate in training and development programs to enhance technical skills.
Job Requirements
- Strong understanding of employment firm operations and recruitment services.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong analytical and troubleshooting skills.
- Familiarity with technical support tools and software.
- Ability to adapt to changing priorities and deadlines.