Manager, People - Support Services at Pursuitcollect… · Calgary

Manager, People - Support Services Location: CAN, AB, Calgary, Calgary Office At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The Manager, People - Support Services serves as the primary People Business Partner for Pursuit’s Support Services functions (e.g., IT, Finance, Revenue, Development) at the Director level and below. This role balances strategic partnership with hands‑on execution, owning performance cycles, workforce planning, and recruiting support for roles in Support Services. Reporting to the Senior Director, People and Talent, this leader translates enterprise People strategies into practical solutions for Support Services teams, ensuring a consistent, inclusive, and engaging employee experience. This is a regular full-time, salaried role eligibile for a short‑term incentive target of 10% of base salary, plus flex time off within established guidelines and a comprehensive benefits package Key Responsibilities People Business Partner to Support Services Serve as the primary People partner for Support Services leaders at the Director level and below. Provide day‑to‑day support and coaching on employee relations, team dynamics, and manager effectiveness. Partner with leaders to design and implement organization changes, role clarity, and team structures that support growth and performance. Ensure consistent application of People policies and practices across Support Services teams. Performance & Talent Management Own the performance management cycle for Support Services Director‑and‑below, ensuring consistency, quality, and timely completion. Partner with the Senior Director, SVP People, and Organizational Development Team on talent reviews, succession planning, and calibration for Support Services. Coach leaders on setting clear expectations, providing feedback, and addressing performance issues proactively. Analyze trends in performance, turnover, and engagement to identify risks and opportunities. Workforce Planning & Recruiting Support Lead workforce planning for Support Services Director‑and‑below roles, in alignment with functional leaders and business priorities. Translate workforce plans into clear hiring needs and timelines, partnering with TA to execute. Own recruitment for Director‑level and below Support Services roles, including intake, posting, screening, and selection support, in close partnership with the TA team. Provide hiring managers with coaching on selection, interview practices, and offer decisions. Change Leadership & Manager Capability Act as the front‑line change leader for People programs within Support Services, helping leaders understand, adopt, and sustain new processes and tools. Coach Support Services leaders on change management, communication, and team engagement through periods of transition. Support implementation of M&A people integration plans at the manager and team level, following the strategy and playbook defined by the Senior Director. Program & Policy Execution Execute enterprise People programs and initiatives (e.g., performance, engagement, culture, policy rollouts) within Support Services. Gather feedback from leaders and team members to inform continuous improvement of People programs and policies. Partner with People COEs (Comp & Benefits, Talent, Learning, HRIS) to ensure Support Services teams are well supported and represented. Champion Pursuit’s values and contribute to a positive, inclusive, and high‑performing workplace culture. Qualifications Education & Experience Bachelor’s degree; advanced degree or HR certification is an asset. 7+ years of progressive HR experience, including at least 3 years in a People Business Partner or similar role supporting corporate or support functions. Demonstrated experience managing performance cycles, employee relations, and organizational change. Experience partnering with or supporting recruitment efforts for professional and leadership roles. Experience with an HRIS system required. Workday, Paradox or similar HRIS preferred. Experience supporting both the US and Canada preferred. Skills & Competencies Strong business acumen with the ability to understand Support Services functions and their impact on the enterprise. Demonstrated success in balancing strategic partnership with hands‑on execution. Excellent interpersonal, communication, and consultative skills, with the ability to influence across levels and functions. Highly organized, self‑directed, and comfortable operating in a fast‑paced, evolving environment. Strong knowledge of HR best practices, employment law (US and/or Canada), and policy application. Competencies: Client Focus, Strategic & Practical, Influence Without Authority, Problem Solving, Collaboration, Managing Ambiguity. #LI-KO1 About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders. What will your work environment be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories PURSUIT PERKS Join an inclusive, global team and make life-long connections Enjoy free access to Pursuit attractions and 50% off for friends Get discounts on hotel stays, dining, and retail Access subsidized mental health and wellness resources Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.