Purple Rock IT Solutions→
IT Support Engineer - Managed Services (MSP) at Purple Rock… · Dubai
Skills
Job Description
Purple Rock is growing its Managed Services team and we’re hiring IT Support Engineers who can start immediately.
You’ll be the day-to-day technical contact for a portfolio of our MSP clients. That means handling tickets, troubleshooting users, servers and networks, keeping documentation up to date, and fixing problems before clients notice them. Most of your work will be remote through our helpdesk and RMM tools, with regular on-site visits to client offices across the UAE.
This role suits someone who is comfortable in both Windows and Mac environments, likes variety, and can explain technical issues to non-technical people in plain language.
What you’ll do
Respond to and resolve support tickets within agreed SLAs
Support end users across Windows, macOS, Microsoft 365 and common business apps
Manage and maintain Windows servers, backups and basic virtualization
Monitor client environments using RMM tools and act on alerts
Handle basic networking issues (switches, firewalls, Wi-Fi, VPN) and escalate when needed
Document fixes, configurations and client environments clearly
Visit client sites for installs, onboarding and hands-on support
Degree in IT, Computer Science or equivalent
Minimum 2 years of IT support experience in the UAE with an MSP
Hands-on experience with RMM tools (e.g. NinjaOne, ConnectWise, Datto)
Experience working in a ticketing system with SLAs (e.g. Zohodesk, Freshdesk, Zendesk, HaloPSA)
Microsoft 365 certification (e.g. MS-900, MD-102 or MS-102)
Available to join immediately or within a short notice period
Strong hands-on experience supporting Windows and macOS users
Working knowledge of Windows Server, virtualization, and backup and disaster recovery
Solid troubleshooting skills, with the habit of documenting every fix clearly
Confident communicating with clients as their main technical point of contact
Comfortable supporting multiple clients and traveling to sites across the UAE
Employment Type
Full-time, Permanent
Salary: AED 6,000 – 8,000 per month
Medical insurance
Annual air ticket
Annual leave after completing 1 year
Paid vendor training and certifications
Exposure to a wide range of clients and technologies