Staff Billing Latam Contract 3 Months at Publicis Groupe · San José

Company Description

Re:Sources is the backbone of Publicis Groupe, the world's third largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to more than 4,000 people serving a global network of prestigious advertising, public relations, media, health and marketing agencies. digital. We offer technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and deploys platforms, applications, and tools to improve productivity, foster collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive in a spirit of innovation that is felt around the world. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

Register in the system all the adjustments requesting by the agencies located in Latin America to ensure the correct billing.

Responsibilities

• Billing request validation and processing: Validated, analyzed, and processed all billing requests received through the Advertmind platform, ensuring they were handled in chronological order according to arrival time and in compliance with established billing procedures.

• Invoice and memo creation: Created and processed invoices, as well as credit and debit memos, within the Advertmind system, ensuring accuracy of financial data and adherence to internal billing policies.

• Document printing and delivery: Printed, organized, and delivered billing documents to clients in a timely manner, ensuring completeness and accuracy of all supporting documentation.

• Adjustments and annulments processing: Reviewed and processed billing adjustment requests, including annulments and credit note applications, through the Bravo system to cancel or correct customer documents as required.

• Service Level Agreement (SLA) compliance: Ensured strict compliance with Service Level Agreements by meeting processing deadlines, maintaining quality standards, and prioritizing tasks effectively.

• Error escalation and quality assurance: Identified and escalated billing errors appropriately, following predefined communication protocols to maintain quality standards and minimize processing delays.

• Support for special projects and initiatives: Assisted supervisors and senior analysts with special initiatives and projects, including the development of user manuals and procedures, continuous improvement activities, and team engagement initiatives that promoted collaboration and alignment with company values.

• Performance metrics achievement: Consistently met predefined team metrics and performance indicators, contributing to acceptable and high levels of operational efficiency and productivity.

• Monthly reporting and audit review: Executed monthly reporting reviews related to audits, overtime (OT), job tracking, printing, and document delivery, ensuring accuracy, completeness, and compliance with internal controls.

Qualifications

• Education: Technical in Accounting, Finance or Bachelor's Degree student in administration, public accounting, finance, related careers.
• Experience: 1 year of experience in a similar position (Billing or AR). Knowledge of accounting and/or taxes in LATAM is a plus.
• Language: English level (A2) is preferred.
• Tools: Intermediate to Advanced knowledge of Excel.