Customer Service - Self Storage Manager at Public Storage · Waltham

Summary: Public Storage is the self-storage industry leader and they are seeking a Customer Service - Self Storage Manager. This role involves managing multiple locations, assessing customer storage needs, and ensuring the readiness of storage units for rent while maintaining customer relationships and handling daily business operations. Responsibilities: - Our Property Managers get to work independently at multiple locations; spending time both inside and outside - We assess customer storage needs and make suggestions, including selling packing and moving supplies - Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent - Auditing cash drawers and making bank deposits are part of the daily business - We help keep our customers current with payments and make reminder and collection calls when required - Ability to transport lift/move items weighing up to 35 pounds - Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors - Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris Required Qualifications: - Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies - Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business Required Skills: Customer service experience Important Skills: Sales experience Nice-to-Have Skills: Teamwork skills Benefits: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending, Company paid life, accidental death insurance, Exclusive vendor discounts, Mileage reimbursement is provided when traveling between properties or other work-related tasks, Performance-based bonuses