Customer Service - Self Storage Manager at Public Storage · Los…

Summary: Public Storage is the self-storage industry leader and they are seeking a Self Storage Manager. The role involves managing multiple locations, assessing customer storage needs, and ensuring the facilities are well-maintained and operational. Responsibilities: - Property Managers are responsible for: - Property Managers may be required to drive to multiple properties and perform bank cash deposits - Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts - Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy - Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space Required Qualifications: - Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies - Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) - Ability to transport lift/move items weighing up to 35 pounds - Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors - Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris Required Skills: Customer service experience, Sales skills Nice-to-Have Skills: Cash handling Benefits: Medical, Dental, Vision, 401k with match, Paid time off, Sick time, Flex spending, Company paid life, Accidental death insurance, Exclusive vendor discounts, Mileage reimbursement