Program Assistant/Lab Attendant at Public… · San Diego

Summary: Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The PROGRAM ASSISTANT will support the day-to-day operations of the CalWORKS Welfare-to-Work/Refugee employment services operation in San Diego, CA, including data entry, customer service, and clerical duties. Responsibilities: - Generate comprehensive accurate reports to provide all staff with timely information and ensuring a better understanding of current operations - Review/enter accurate data into databases - Assist clients and providers over the phone and in person - Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately - Complete necessary county paper documents and forms with required data or information - Compile, copy, sort and file data activity records - Communicate regularly with all staff to disseminate timely information - Complete all necessary county paper documents and forms - Produce monthly, quarterly, and annual reports required by the county - Produce monthly, quarterly, and annual reports required by Supervisor, management and/or County - Ensure all performance metrics are met in achieving participant stated outcomes - Assist with or complete other duties as assigned - Conduct searches to find needed information, using such sources as the Internet - Manage projects or contribute to committee or teamwork - Provide small workshops to participants - Provides customer service, including greeting clients as they enter or exit the building in a professional and friendly manner and answering routine questions for participants - Help direct participant traffic in the lobby - Provide outreach to new clients and follow up on referrals - Establishes and maintains files in accordance with program standards - Performs data entry and record keeping - Creates case files for new participants - Scheduling appointments for new and existing clients for services - Provide technical support for clients using computer lab - Monitor computer system performance to ensure proper operation - Teach others to use computer equipment or hardware - Train others in computer interface or software use - Document operational activities - Answer user inquiries regarding computer software or hardware operation to resolve problems - Oversee the daily performance of computer systems Required Qualifications: - High School diploma required, preferably Associates or Bachelor's degree - 0-2 years of relevant experience in managing data including data entry and analysis, as well as 0-2 years relevant experience in customer service - Fluent in English; bilingual or multilingual candidates desired specifically in Spanish - Experience in similar support role in a professional office - Ability to review numerous data points while paying strict attention to detail - Ability to manage and analyze significant amounts of data - Ability to prioritize work and meet deadlines - Ability to work independently and within a team - Ability to learn specialized databases and software systems - Familiarity with scanning and general office equipment - Ability to recognize and maintain the confidentiality of all materials in the work setting - Demonstrated ability to use various computer systems preferably CALSAWS although not required - Ability to maintain a record keeping and follow-up system - Ability to work independently on multiple projects simultaneously - Excellent interpersonal and customer service skills - Strong oral and written communication skills, including the ability to speak professionally and effectively on the phone and in person - Ability to handle multiple tasks under pressure - Skilled in managing multiple line phone system, filing, record keeping, computer operations, data entry and other clerical functions - Experience with Microsoft Office applications, specifically Excel, Access and Word. Experience with database software is also a plus - Experience with CALSAWS a plus - Familiarity with scanning and general office equipment Required Skills: CALSAWS, Data entry, Data analysis, Microsoft Excel, Microsoft Access, Microsoft Word, Database software, Scanning equipment, General office equipment, Multi-line phone system management, Record keeping, Customer service skills, Oral and written communication Benefits: Medical and dental care benefits, 401k, PTO, Parental leave, Bereavement leave