Retail Area Manager - Banjarmasin at PT XL Axiata… · KOTA…

Job Purpose :
Ensuring that customers receive the highest level of service and support. Responsible for driving service excellence, meeting customer satisfaction goals, and identifying opportunities forcontinuous improvement

Main Responsibilities :
- Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
- Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
- Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
- Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
- Analyze customer feedback, complaints, and service data to drive process improvements.
- Ensure that regional service teams comply with corporate standards and regulatory requirements.
- Conduct regular training and development programs to enhance the skills of regional service staff .
- Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
- Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.