Front Desk Receptionist at Psonya Hackett Law in Memphis, TN

Summary: Psonya Hackett Law is a firm that helps families across West Tennessee and North Mississippi navigate difficult legal situations. They are seeking a full-time Front Desk Receptionist to serve as the first point of contact for clients, managing calls, scheduling consultations, and maintaining a professional reception area.

Responsibilities:
- Be the first face clients see and the first voice they hear — in person and by phone
- Answer, screen, and route calls; schedule consultations and manage attorney calendars
- Run intake calls: collect basic information and route each client to the right person (no legal advice given)
- Manage mail, deliveries, and courier drop-offs, and keep reception and conference rooms client-ready
- Maintain accurate client records in our scheduling and case management systems
- Protect confidential client information with complete discretion
- Support attorneys and staff with day-to-day administrative work

Required Qualifications:
- 1–2 years of front desk, reception, or administrative experience
- A professional, warm presence and excellent written and verbal communication
- Composure and compassion when working with clients under stress
- Strong organization, attention to detail, and reliability
- Comfort with Microsoft Office and scheduling/database software
- Discretion with sensitive, confidential information

Preferred Qualifications:
- Experience in legal or professional services

Required Skills: Microsoft Office, Scheduling software, Database software

Benefits: Work alongside an experienced, respected legal team, A role where your organization and people skills make a visible difference every day