PSL Group→
Research Manager at PSL Group in Canada; United States, CA
Skills
Job Description
P\S\L Group
Research Manager
Our Vision
P\S\L Group is a global organisation dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it.
To this end, we want our information and education services to contribute to the goals we share with our clinicians, clients and supporters, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives.
Purpose
Our key contribution to society is to help clinicians and those who support them provide state-of-the-art medical care.
Our primary business purpose is to help clients and supporters increase the effectiveness of activities pertaining to scientific communication, medical education and the maintenance of clinician audience intimacy.
Position Summary
Instar
Instar helps you put research at the heart of brand performance by offering you custom-assembled virtual panels and proprietary advanced analytics techniques that, together, allow you to test, track and enhance the elements that drive your brand's performance. In addition to its innovative and proprietary products, Instar offers you a team of consummate market research professionals who are striving to develop and maintain state-of-the-art expertise in the latest:
- Data collection techniques
- Advanced analytics methodologies
- Data visualization technologies
The Research Manager is responsible for leading the end-to-end delivery of market research projects, ensuring high-quality insights that drive client decision-making.
This role plays a key part in translating client needs into well-executed research, managing project teams, and contributing to the development of scalable, high-impact research programs.
It is critical in ensuring consistent, high-quality delivery while strengthening client confidence and enabling long-term, scalable research partnerships.
Key Responsibilities
Team Leadership & Development
- Create clarity within project teams by defining roles, responsibilities, and handoffs to avoid duplication and gaps
- Support the development of Analysts through coaching, feedback, and role modeling
- Foster a team environment where Analysts feel safe to raise questions, share feedback, and contribute ideas to improve research outcomes and enable high performance
Project Delivery & Client Management
- Own day-to-day delivery of assigned projects from kickoff through closeout, ensuring timelines, quality, and client expectations are met
- Act as a key point of contact for clients throughout the project lifecycle
- Develop a strong understanding of client objectives, study context, and therapeutic area to ensure research execution and outputs are relevant and decision-focused
- Ensure research designs are executed accurately and consistently
- Deliver clear, concise, and impactful communication to clients, including presentations and written outputs, to support understanding and action
- Partner with Research Directors to ensure insights are aligned to broader account objectives
- Manage multiple projects in parallel, ensuring prioritization and consistent delivery across timelines
- Proactively identify and escalate delivery risks that may impact timelines, financial tracking, or client commitments, proposing mitigation options where appropriate
- Maintain accurate project status updates to support forecasting and revenue planning
Operational Excellence
- Manage project timelines, scope, and resources to avoid over-servicing and rework
- Monitor Out of Pocket (OOP) spend and internal effort against project budgets, escalating risks and trade-offs as needed
- Identify and implement efficiency improvements to enhance delivery speed, quality, and team productivity
- Partner with Innovation and Research Operations teams to implement centrally defined efficiency initiatives and ways of working
Process Improvement & Innovation
- Ensure standardized processes, tools, and templates are applied consistently and correctly across assigned projects
- Lead adoption of new products, tools, and ways of working within assigned projects, ensuring smooth implementation and team alignment
- Provide feedback on tools and processes to support continuous improvement and scalability
Key Skills, Knowledge & Professional Education
- Bachelor’s degree in relevant field (i.e. life sciences, business, marketing)
- 3-5+ years’ experience in healthcare/market research or related fields
- Proven experience managing research projects end-to-end
- Strong organizational, communication, and stakeholder management skills
- Ability to balance quality, speed, and cost in delivery decisions
- Comfort operating in structured, evolving research environments
- Experience working on multi-country or international research studies is a plus
- Thorough knowledge and understanding of Microsoft Word, Excel, and PowerPoint. Experience with SPSS, Tableau, and Google Slides is a bonus.
What Success Looks Like
- Projects are delivered on time, within budget, and meet client expectations
- Strong relationships are built with clients and internal teams
- Continuous improvements are identified and implemented across projects