Relief Special Service Operator at PSEG in Hicksville, NY

Requisition: 82543

PSEG Company: PSEG Long Island

Salary Range: $ 45.740 - $ 58.100

Work Location Category: Onsite

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k), life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Union Local

IBEW 1049

Summary

This position is represented by IBEW Local 1049 Hours: 8am-4pm (40). Days: Mon-Fri except where required to fill shift vacancies and schedules on a 24/7 rotation (shifts include 4pm- 12am and 12am-8am).

Job Duties & Responsibilities

• General knowledge of load and voltage conditions on distribution circuits in the district. Utilizing the computer terminal and/or manual procedures.
• Receive and record calls from consumers and the general public. Segregating and relaying these complaints to the Emergency Service personnel, or the department involved, and being responsible for the preparation of reports.
• Coordinate the flow of assignments to and the movement of Service personnel for most efficient operation. This includes preparing assignment sheets and also obtaining details as to the nature and cause of trouble for the interruption report analysis both manually and/or utilizing the Outage Management System via the computer terminal.
• Utilizing various computer programs, both main frame and PC based to collect and analyze customer information as it pertains to the electric distribution system.
• Performing or ordering switching operations on capacitor banks and for a sequence of switching operations on distribution circuits necessary to restore service or transfer load from one circuit to another circuit or from one substation to another substation.
• Operate radio-controlled switches. Order the tagging of switches and issue clearances to Line or Service Section personnel. Obtaining load and voltage readings in connection with job procedures, also relaying this information to personnel concerned when load and voltage conditions may damage equipment.
• May authorize the opening and closing of circuit breakers and sectionalizing devices in connection with service restoration following an interruption.
• Ability to exercise tact and diplomacy when talking to customers and the general public.
• Ability to Read and interpret overhead and underground prints, wiring, diagrams, and circuit maps both manually and electronically by utilizing the Outage Management System or the EGIS mapping system via the computer terminal. Relaying this information to Service personnel as needed or requested.
• General knowledge of the maps and records associated with this work. Receiving and dispatching messages as Third Class Radio Operator.
• Screen and analyze consumer trouble calls and keep Call Center Representatives informed as to the status of service restoration in different areas.
• Perform similar or less skilled work as may be assigned.

Job Qualifications

• High School diploma
• 0-1 years of experience in similar work (recent college graduates and Veterans are encouraged to apply)
• As part of the interview, applicants will be required to take and pass electrical and mathematical examinations in which knowledge of the above subject duties are required. Successful candidates that pass the aforementioned exams will then be required to take a psychological exam
• Employees selected for this position will be required to participate in federally mandated drug and alcohol testing programs. Drug testing will be conducted at the offer stage of employment. Alcohol testing will be performed after an accident and for reasonable cause
• Successful applicants will be required to join and maintain membership in the local union 1049 of the IBEW. Flexibility to work multiple shifts in various locations; ability to work overtime in accordance with departmental requirements

Desired

• Engineering degree and or credits towards a technical or engineering degree

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION (Click link below) Know your Rights: Workplace Discrimination is Illegal