PS Group
Manager-Call Centre Quality at PS Group in Kolkata
ExperiencedOn-siteKolkata
Skills
Customer SupportPresalesCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer RetentionCustomer FocusQuality
Job Description
Own End to end call quality across inbound and outbound calling for all real estate projects, in partnership with sales heads who own the project script.
Design and maintain the call QA rubric and scoring methodology for both inbound and outbound,