Case Manager at Provana in Medellín, Antioquia, Colombia

We are seeking a detail-oriented and proactive Personal Injury Case Manager with at least 2 years of experience handling liability, property damage, and bodily injury claims. The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims.

Responsibilities

• Manage a full caseload of Personal Injury (PI) files from intake through resolution.

• Evaluate liability by obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance.

• Assess insurance coverages, including identifying applicable policy limits and exclusions.

• Coordinate property damage claims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics).

• Oversee bodily injury management by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes.

• Communicate with providers, adjusters, attorneys, and clients to ensure cases progress efficiently.

• Maintain accurate documentation, updates, and follow-ups within case management systems.

• Assist in preparing case summaries, demand packages, and settlement documentation.

• 2+ years of experience in Personal Injury case management or insurance claims handling.

• Strong knowledge of:

  • Liability: obtaining liability acceptance, understanding coverages, and evaluating policy limits.
  • Property Damage: coordinating repairs, handling total loss scenarios, and identifying non-vehicle property damages.
  • Bodily Injury: managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs.
  • Strong interpersonal and negotiation skills.
  • Ability to multitask in a fast-paced environment and meet deadlines.
  • Proficiency with case management software and documentation tools.

• Prepaid medical coverage

• Seniority bonus

• Flexible paid time off (PTO)

• Growth opportunities and more