Customer Service Representative… at Protective Life · La Mesa

Summary: Protective Life is a company that helps protect customers against life’s uncertainties. They are seeking a Customer Service Representative to assist with customer needs by responding to inbound calls and providing exceptional customer service. Responsibilities: - Respond to inbound calls in a timely manner using the utmost professionalism - Take detailed notes of conversations. Provide that information in Five9 - Pull accounts up in the system - Handle general question calls - Refers to Dealer Notes for guidance on a regular consistent basis - Confers with team lead/supervisor when unsure of how to guide a customer - Escalates irate customers to supervisor - Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner - Strives to enforce and live the Portfolio philosophy every day - Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks) Required Qualifications: - High School Diploma or equivalent - Previous customer service experience over the phone or in person in an automotive-related industry - Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times - Strong computer skills especially in navigating the internet and conducting research - Process-driven - Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers - Proven ability to understand the terms and conditions of the contracts that Portfolio administers - Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus - Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment - Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds - Ability to frequently sit for long periods of time - Ability to hear and talk, both in person and by phone - Ability to spend extended hours in front of a computer screen Preferred Qualifications: - Strong understanding of ALDS contracts - Strong communication skills both written and verbal - Ability to navigate through multiple computer software programs Required Skills: Customer service, Automotive industry knowledge, Computer skills, Internet navigation, Research skills, Contract understanding, ALDS contracts knowledge, Multi-software navigation, Positive tone of voice Benefits: Comprehensive health, dental and vision insurance, Mental health benefits, Employee assistance program, Paid time off, Paid parental leave, Short-term disability, Cultural observance day, Contributions to healthcare accounts, Pension plan, 401(k) plan with Company matching, ProHealth Rewards