Proper Hospitality→
Seasonal Pool Attendant at Proper Hospitality in Santa Monica, CA
Skills
Job Description
Essential Job Duties and Responsibilities
Guest Assistance & Service:
Greet and welcome guests to the pool area with a friendly and professional attitude.
Assist guests with finding seating, providing towels, and ensuring that they have everything needed to enjoy their time at the pool.
Respond to guest inquiries regarding pool amenities, hotel services, and local attractions.
Provide excellent customer service, ensuring that guests feel comfortable and have a positive experience throughout their visit.
Address guest concerns or issues promptly and escalate to the Pool Supervisor or Manager as needed.
Pool Area Maintenance:
Maintain the cleanliness and organization of the pool area, including removing trash, cleaning lounge chairs, and ensuring that the poolside area is free of debris.
Set up and arrange poolside furniture, umbrellas, and towels to ensure an inviting and comfortable environment for guests.
Ensure that poolside amenities such as towels, water, sunscreen, and other guest necessities are well-stocked and replenished as needed.
Safety Monitoring:
Monitor pool activities to ensure that all safety protocols are being followed by guests.
Ensure that guests adhere to pool rules and regulations, such as no diving in shallow areas and no running on pool decks.
Respond quickly to any safety concerns, incidents, or accidents around the pool area, and alert the appropriate personnel (lifeguard, supervisor, or security) if necessary.
Be familiar with emergency procedures and assist in case of an emergency, including first aid or contacting medical professionals as required.
Guest Comfort & Services:
Assist with poolside service requests, including arranging for food and beverages, setting up shade or towels, or fulfilling other guest needs.
Provide guests with information about available pool services, events, or special promotions within the hotel.
Maintain a positive, friendly, and professional demeanor to enhance the overall guest experience at the pool.
Inventory & Supply Management:
Ensure that towels, lounge chairs, umbrellas, and other pool equipment are in good condition and available for guests.
Assist with the inventory of pool supplies, such as towels, sunscreen, and refreshments, and report any shortages to the Pool Supervisor.
Ensure that pool area storage is organized and all equipment is stored correctly after use.
Health & Safety Compliance:
Follow health and safety guidelines to ensure a clean and safe environment for guests and staff.
Assist in maintaining compliance with all pool safety standards, including water quality checks and ensuring proper signage is visible.
Report any safety hazards, such as wet floors, faulty equipment, or unsafe conditions, to the Pool Supervisor immediately.
Monitor guest behavior and ensure that safety procedures are adhered to, such as the use of life jackets or floatation devices.
Team Collaboration:
Work closely with other pool and recreation team members to ensure a smooth and efficient operation.
Assist the Pool Supervisor or Manager with pool events or special requests.
Communicate with housekeeping, security, and other departments to coordinate pool area needs and guest requests.
Education and/or Experience
High school diploma or equivalent preferred.
Previous experience in hospitality or guest service roles, particularly in a pool, resort, or recreational setting, is preferred but not required.
CPR and First Aid certification is a plus (training may be provided).
Skills/Specialized Knowledge
Strong customer service skills with the ability to engage guests in a friendly and welcoming manner.
Ability to maintain a clean, organized, and safe pool area.
Basic knowledge of pool safety and maintenance procedures.
Good physical stamina and the ability to stand for extended periods, lift and carry pool supplies, and perform various tasks throughout the shift.
Ability to remain calm and handle situations in a fast-paced and dynamic environment.
Physical Demands
Ability to work in an outdoor pool environment in varying weather conditions (sun, heat, wind, etc.).
Ability to stand, walk, and lift items (up to 50 lbs.) for extended periods.
Comfortable working around water and performing tasks in a poolside setting.
Ability to handle repetitive tasks such as setting up and cleaning poolside furniture
Why Join Proper Hospitality
At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work
Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.
We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.