Retail Attendant at Proper Hospitality in Montauk, NY

Montauk Yacht Club

Spanning 16 acres of waterfront expanse, untouched natural beauty, and endless views, Montauk Yacht Club is a resort haven on the calm waters of Lake Montauk—bridging a legacy of East End tradition with Star Island adventure, exceptional dining at Ocean Club Montauk, elevated wellness offerings, and direct access to the Hamptons’ largest marina…all from the team behind Proper Hospitality.

Job Summary: The Retail Associate is responsible for supporting daily retail operations while delivering an exceptional guest experience. This role assists customers with product selection and purchases, ensures accurate transaction processing, and maintains a clean, organized, and visually appealing retail environment. The ideal candidate is detail-oriented, service-driven, and committed to creating a seamless and engaging shopping experience for all guests.

Essential Job Duties and Responsibilities:

• Guest Service & Sales Support: o Greet guests in a warm, professional, and engaging manner, creating a welcoming retail environment. o Assist guests with product selection, providing knowledgeable recommendations and enhancing the shopping experience. o Promote current merchandise, special offers, and upselling opportunities to drive sales. o Address guest inquiries regarding products, availability, and pricing in a timely and professional manner. o Ensure each guest interaction reflects high service standards and brand values.

• Transaction Management & Cash Handling: o Process all retail transactions accurately and efficiently using the POS system. o Handle cash, credit/debit cards, and other forms of payment securely and in accordance with company policies. o Provide receipts and assist guests with any billing or transaction-related questions. o Maintain an accurate cash drawer and assist with daily reconciliation as needed. o Process returns, exchanges, and adjustments in accordance with established procedures.

• Merchandising & Inventory Control: o Maintain visual merchandising standards, ensuring displays are clean, organized, and aligned with brand guidelines. o Restock merchandise and monitor inventory levels to ensure product availability. o Assist with receiving, tagging, and organizing new merchandise. o Support inventory counts and stockroom organization as needed.

• Operational Support & Store Maintenance: o Ensure the retail space is clean, organized, and visually appealing at all times. o Maintain fitting rooms, sales floor, and stock areas to operational standards. o Ensure all POS and retail equipment are functioning properly and report any issues. o Assist with opening and closing procedures as assigned.

• Guest Satisfaction & Issue Resolution: o Address and resolve guest concerns or complaints in a professional and timely manner. o Escalate complex issues to management when necessary. o Ensure a positive and seamless shopping experience from entry to checkout.

• Team Collaboration & Communication: o Work collaboratively with team members and leadership to achieve sales and service goals. o Communicate product feedback, guest preferences, and operational needs to management. o Support team initiatives, promotions, and special retail events as needed.

• Health & Safety Compliance: o Follow all company policies and procedures related to safety, security, and loss prevention. o Maintain cleanliness and organization in accordance with health and safety standards. o Ensure proper handling and storage of merchandise and equipment.

Education and/or Experience • High school diploma or equivalent required. • Previous retail or customer service experience preferred. • Experience with POS systems is preferred. • Familiarity with retail merchandising and sales practices is a plus.

Skills/Specialized Knowledge • Strong communication and customer service skills. • Ability to engage guests and provide a high level of service. • Attention to detail and accuracy in transactions and merchandising. • יכולת to multitask and work in a fast-paced environment. • Basic math skills for handling transactions and cash reconciliation. • Ability to work collaboratively within a team environment. • Sales-driven mindset with the ability to upsell and promote products.

Physical Demands • Ability to stand and walk for extended periods of time. • Ability to lift and carry up to 25 pounds (e.g., merchandise, stock items). • Ability to perform tasks in a fast-paced retail environment. • Flexibility to work evenings, weekends, and holidays as required.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.