Proper Hospitality→
In-Room Dining Server at Proper Hospitality in Santa Monica, CA
Skills
Job Description
Essential Job Duties & Responsibilities
Guest Service & In-Room Dining Experience
Deliver food and beverage orders to guest rooms with professionalism, warmth, and attention to detail, ensuring a luxury-level guest experience.
Present meals according to hotel standards, including proper room setup, table presentation, and explanation of menu items when appropriate.
Anticipate guest needs by responding promptly to special requests, dietary accommodations, and service preferences.
Provide genuine, personalized hospitality during every guest interaction, creating memorable in-room dining experiences.
Handle guest concerns or service recovery situations professionally, escalating issues to management when appropriate.
Maintain complete knowledge of menus, daily specials, wine selections, and hotel amenities to confidently answer guest questions.
Order Preparation & Service Execution
Review orders for accuracy prior to delivery, ensuring all food, beverages, condiments, and accompaniments are included.
Coordinate closely with the culinary team to ensure orders are delivered promptly and meet quality standards.
Maintain proper food temperatures and presentation throughout transport and delivery.
Set up and clear in-room dining service efficiently while respecting guest privacy and maintaining discretion.
Retrieve trays, tables, and service equipment from guest rooms promptly to maintain cleanliness throughout the hotel.
Operational Excellence
Maintain cleanliness and organization of in-room dining stations, service pantries, storage areas, and service equipment.
Ensure all service carts, trays, china, glassware, flatware, and linens are clean, polished, and presentation-ready.
Accurately process guest orders and payments using the hotel's point-of-sale (POS) system.
Communicate effectively with the kitchen, front office, housekeeping, and other departments to ensure seamless guest service.
Assist with restaurant, lounge, banquet, or pool service operations as business levels require.
Inventory & Equipment Management
Maintain appropriate inventory levels of service supplies, beverages, condiments, linens, and guest amenities within service stations.
Report inventory shortages, damaged equipment, or maintenance needs to management promptly.
Ensure all in-room dining equipment is clean, sanitized, and functioning properly before each shift.
Assist with stocking and replenishing service areas throughout the day.
Health, Safety & Compliance
Follow all local, state, and company food safety and sanitation standards.
Maintain proper food handling procedures during transport and delivery.
Adhere to hotel grooming, uniform, and appearance standards at all times.
Operate service carts and equipment safely while maintaining clean and organized work areas.
Participate in all required safety, sanitation, and service training programs.
Education and/or Experience
High school diploma or equivalent required.
Previous experience in luxury hotels, upscale restaurants, fine dining, or food and beverage service preferred.
Experience providing personalized guest service in a hospitality environment preferred.
Basic knowledge of food, wine, and beverage service standards.
Experience using point-of-sale (POS) systems preferred.
Skills/Specialized Knowledge
Exceptional guest service skills with a genuine passion for hospitality.
Excellent verbal communication and interpersonal skills.
Strong attention to detail with the ability to consistently deliver luxury service standards.
Ability to remain organized and composed while managing multiple priorities in a fast-paced environment.
Professional, polished demeanor with strong problem-solving abilities.
Ability to work collaboratively with culinary, front office, housekeeping, and food & beverage teams.
Knowledge of food safety, sanitation, and proper service etiquette.
Physical Demands
Ability to stand and walk for extended periods throughout the shift.
Ability to lift and carry up to 40 pounds, including service trays, carts, and supplies.
Ability to push and maneuver fully loaded in-room dining carts safely throughout the hotel.
Ability to bend, reach, kneel, and perform repetitive movements throughout the workday.
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts based on operational needs.
Why Join Proper Hospitality
At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work
Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.
We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.