Product Support Engineer Intern at Proofpoint in Draper, UT

Summary: Proofpoint is a global leader in human- and agent-centric cybersecurity, dedicated to safeguarding the digital world. The Product Support Engineer Intern will provide frontline support to administrators and enterprise-level partners, troubleshooting complex technical issues and contributing to ongoing projects to modernize support offerings. Responsibilities: - Work alongside experienced engineers to provide frontline support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Contribute on our ongoing projects designed to modernize our support offerings - Contribute to our internal and external knowledgebase articles and documentation, designed to help our customers resolve issues quickly Required Qualifications: - Must be able to work from June to November (full-time in summer, part-time in fall) - Must be currently pursuing bachelor's degree in related field (graduation date between fall 2026 and spring 2027) - Experience in a technical support/helpdesk environment - Experience/knowledge of problem analysis and resolution of software or hardware problems - Ability to interact with customers professionally - A team player who can collaborate effectively and assist where needed - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and to collaborate with team members Preferred Qualifications: - Experience AND/OR knowledge with Email Systems, Networking and DNS is beneficial - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change Required Skills: Technical support experience, Problem analysis, resolution Important Skills: Email systems knowledge, Networking knowledge, Linux experience Nice-to-Have Skills: Customer interaction, Innovative thinking Benefits: Competitive compensation, Comprehensive benefits, Career success on your terms, Flexible work environment, Annual wellness and community outreach days, Always on recognition for your contributions, Global collaboration and networking opportunities