Candidate Services Representative (P/T) at Prometric · Dundalk

Job Title: Candidate Services Representative (P/T) Reports To: Candidate Services Supervisor Department: Candidate Services Location: Dundalk. Co. Louth Hours of Work: 15 hours per week, Monday – Saturday Contract Type: Part-time, Temp - 6 months

Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.

Main Duties & Responsibilities:

Assist candidates with the Registration and Scheduling process from booking to payment via phone and email Interact with candidates, in a professional manner Maintain a high degree of quality and accuracy in work Answer calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated Participate in Candidate Services activities that positively impact business growth and revenue Communicate and participate in team meetings in order to share best practices, procedures, policies and clients Ongoing 1:1s with your Supervisor Constantly challenging the status quo, reviewing our processes and improving efficiencies

Essential Criteria:

Experience in Customer Service Fluent in spoken & written English Min. Leaving Certificate qualification Excellent communication, interpersonal and eloquent writing skills Professional demeanour & trustworthy Dependable and reliable Good organizational skills Flexible & works well as part of a team Able to work independently, solve problems and deal patiently with customers

Desirable Criteria:

Empathy and a unique ability to understand candidates needs Enthusiastic about our business and the services we deliver Passionate about candidate services and how it can transform lives Good PC skills in a Windows based environment (including MS Office--Word, etc.)

Employee Benefits:

Pension Scheme Healthcare Scheme Life Assurance Employee Health and Wellbeing Initiatives Enhanced Annual Leave 24/7 Employee Assistance Programme Enhanced Maternity/Paternity Leave Social Club Free carparking