Member Experience Intern (Undergraduate) at Progyny, Inc. · New York

Summary: Progyny, Inc. is a leading healthcare company reshaping family building by providing innovative fertility benefits. The Member Experience Intern will support the Experience team by creating insightful summaries of member journeys to improve support across various touchpoints. Responsibilities: - Lead and collaborate cross functionally across all departments to support Progyny’s growth initiatives in conjunction with requirements from leadership - Review case notes, call transcripts, system interactions, and documented member touchpoints to build comprehensive summaries of how members move through their journey with Progyny - Assist in evaluating summaries to determine what makes an experience strong vs. challenging, helping the team refine criteria over time - Capture themes, opportunities, and member sentiment that can be used to enhance clinical programs, digital tools, and service processes - Help visualize the sequence of interactions a member experiences and highlight moments that influence satisfaction or friction - Understand and analyze various drivers impacting key metrics and outcomes and provide a fact-based recommendation to the stakeholders - Experience opportunities to use your skills in impactful projects, meetings and presentations to senior leadership - Constantly be challenged to generate net new solutions to solve member or client problems Required Qualifications: - Must be enrolled in an undergraduate program - Strong Microsoft Office (PowerPoint, Excel, Word) skills and ability to efficiently work with large volumes of data and pivot tables - Organized and methodical with strong attention to detail - Comfortable collaborating with and presenting to executives - Demonstrated ability to be adaptive and inquisitive; natural problem solver - Prefers to work independently with clear initial guidance/requests leveraging cross-functional resources and teams - Driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others Required Skills: Microsoft Office Important Skills: Data analysis