Order Management Representative at Progress Software in Raleigh, NC

Summary: Progress Software is a trusted provider of software that enables customers to develop and manage AI-powered applications. The Order Management Representative will be responsible for processing orders, communicating with customers and internal teams, and ensuring timely delivery while enhancing business practices. Responsibilities: - Manage customer transactions with a high degree of accuracy, including but not limited to purchase orders, invoices, credit memos, credit card payments - Support the sales team with administrative or licensing questions and interact with cross-functional teams when necessary - Assist with customer support via incoming emails, calls, chats or tickets - Built efficient and effective responsiveness to existing operations and help define new operational strategies Required Qualifications: - Very good experience in order management, customer service, and sales support - Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Inside Sales, Legal & Finance Teams, etc - Ability to work well with remote teams and in a fast-paced environment - Excellent communication, organizational, and writing skills - Develop creative and proactive solutions to day-to-day problems. Be active in the lean process improvement efforts by participating in continuous improvement projects. Engage in solutions to process challenges - Self-motivated and able to work both independently and as part of an international cross-functional team, with a strong sense of responsibility, accountability, and commitment - Ability to solve practical problems and deal with a variety of concrete variables - Create and analyze reports as needed to support processes, metrics, and projects when necessary - Experience with Salesforce or other CRM and strong Microsoft Office skills Required Skills: Order management, Customer service, Sales support Important Skills: Salesforce, Microsoft Office Benefits: Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan., Tuition Reimbursement program., Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance., Flexible paid vacation time, paid day off for your birthday, and company holidays., A variety of leave plans, including Parental Leave., Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.