Order Management Representative at Progress Software in Burlington, MA

Summary: Progress Software is a trusted provider of software that enables customers to develop, deploy and manage responsible, AI-powered applications and experiences. They are seeking an Order Management Representative to process orders, communicate with customers and internal departments, and enhance current business practices. This hybrid role involves working closely with the sales team and requires a strong ability to manage customer transactions accurately. Responsibilities: - Manage customer transactions with a high degree of accuracy, including but not limited to purchase orders, invoices, credit memos, credit card payments - Support the sales team with administrative or licensing questions and interact with cross-functional teams when necessary - Assist with customer support via incoming emails, calls, chats or tickets - Built efficient and effective responsiveness to existing operations and help define new operational strategies Required Qualifications: - Very good experience in order management, customer service, and sales support - Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Inside Sales, Legal & Finance Teams, etc - Ability to work well with remote teams and in a fast-paced environment - Excellent communication, organizational, and writing skills - Develop creative and proactive solutions to day-to-day problems - Be active in the lean process improvement efforts by participating in continuous improvement projects - Engage in solutions to process challenges - Self-motivated and able to work both independently and as part of an international cross-functional team, with a strong sense of responsibility, accountability, and commitment - Ability to solve practical problems and deal with a variety of concrete variables - Create and analyze reports as needed to support processes, metrics, and projects when necessary - Experience with Salesforce or other CRM and strong Microsoft Office skills Required Skills: Order management, Customer service, Sales support Important Skills: Salesforce, Microsoft Office Benefits: Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan), Tuition Reimbursement program, Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance, Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback, Flexible paid vacation time, Paid day off for your birthday, Company holidays, A variety of leave plans, including Parental Leave, Employee Assistance Program (EAP), Employee well-being program focusing on physical, mental, and financial health