Digital Customer Success Manager at Procore… · US -…

Summary: Procore Technologies is seeking a Digital Customer Success Manager to join their Customer Success Team. In this role, you will engage with customers to drive retention and growth through digital-first engagement strategies, leveraging customer data and analytics to maximize impact. Responsibilities: - Manage a digital book of business, engaging customers through a digital-first model to drive retention and growth - Drive adoption and expansion through strategic touchpoints, campaigns, webinars, and automated outreach - Analyze customer health signals (usage, engagement, lifecycle stage, risk indicators) to guide proactive engagement - Prioritize outreach based on revenue potential, risk level, expansion opportunities, and lifecycle stage - Respond to inbound customer inquiries, troubleshoot issues and ensure timely resolution - Collaborate cross-functionally with Support, Sales, Product, and RevOps to improve customer outcomes and segmentation models - Monitor product adoption and deliver enablement resources such as walkthroughs, guides, and best practices aligned to customer goals - Contribute to scalable success programs by improving digital plays, automation workflows, and identifying friction points Required Qualifications: - 1+ years of experience in Customer Success, Account Management, or Customer Operations - Experience managing a high-volume book of business in a digital or scaled customer engagement model - Strong analytical skills with experience using CRM and product analytics tools - Data-driven mindset with the ability to interpret usage trends and engagement signals - Excellent prioritization, time management, and multitasking abilities - Clear written and verbal communication skills with a customer-centric approach to problem-solving - Familiarity with customer success tools and programs, such as Salesforce, Gainsight, HubSpot, health scoring models, or digital engagement campaigns Preferred Qualifications: - Experience in SaaS or technology-driven environments Required Skills: Customer Success, Analytical Skills, CRM Tools Important Skills: SaaS Experience, Digital Engagement Nice-to-Have Skills: Communication Skills, Time Management Benefits: Equity Compensation, Bonus Incentive Compensation