Data Entry Associate at ProAct - PBM in Gouverneur, NY

Summary: ProAct - PBM is a multistate organization providing pharmacy benefits management services. The Data Entry Associate is responsible for all aspects related to entering medication orders and ensuring customer satisfaction through accurate data entry and effective communication.

Responsibilities:
- Responsible for accurate data entry of incoming prescriptions
- Responsible for accurate selecting billing and shipping methods for incoming patient orders
- Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Provides resolution to customer service issues to ensure member satisfaction
- Work with members to provide resolution to payment related issues on accounts/orders
- Maintain and keep reasonable production as determined by supervisor
- May assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned

Required Qualifications:
- High School Diploma or GED
- Experience in a customer service related field
- Broad knowledge of medications, physician orders, and pharmacy systems
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- Excellent computer and keyboarding skills
- Successful completion of a pre-employment and/or random drug screening test
- Must be available, and on-time for scheduled work shifts
- Must be able to work nights and weekends as required

Preferred Qualifications:
- Pharmacy technician or related certification

Required Skills: Data Entry, Medication Orders, Billing Methods, Shipping Methods, Payment Resolution, Pharmacy Systems