Customer Service / Sales Representative at Printleaf in New York, NY

Company Description

Printleaf is a leading signage and print marketing services company committed to delivering exceptional quality and reliability to businesses of all sizes. By combining cutting-edge software with world-class customer service, we provide efficient, affordable, and dependable solutions for all visual marketing needs.

From startups to established enterprises, every business needs high-impact marketing materials. Printleaf serves as a one-stop shop—offering expert solutions in print, merch, and signage—ensuring a seamless experience from concept to delivery.

Job Description

We are seeking a Customer Service Representative (CSR) to join our dynamic and fast-paced team. This individual will be the frontline liaison between Printleaf and its customers, ensuring their print, merch, and signage needs are met accurately and on time. Our CSRs are vital to the day-to-day success of the business, especially as we specialize in rush jobs and time-sensitive projects.

You’ll be the go-to person for multiple clients each day—managing orders, reviewing files, handling payments, answering inquiries, and ensuring every job is print-ready and delivered with excellence.

Qualifications

Skills Required:

Proven relationship building skills and client interaction experience

• Proven experience in a print shop, copy center, signage, or custom merch/swag environment (e.g., branded apparel, promotional items, giveaways)
• Strong understanding of print and signage production, materials, and finishing options
• Familiarity with custom merch workflows, vendor coordination, and product customization details
• Ability to be the primary point of contact for several customers daily, managing relationships and expectations
• Comfortable reviewing client-submitted artwork and determining if it is print-ready (e.g., correct file format, resolution, bleed, and color space)
• Skilled in reviewing emails and ensuring all files and instructions are complete and ready for production
• Knowledge of printing formats, file specs, resolution standards, and color management (CMYK, RGB, Pantone)
• Proficient in Adobe Acrobat, Illustrator, Photoshop, and InDesign
• Exceptional multitasking and time-management skills in a high-volume, deadline-driven setting
• Strong written and verbal communication skills with a friendly, solutions-focused demeanor
• Capable of independently generating invoices, processing payments, and handling client billing inquiries
• Sales or account management experience is a plus, especially in upselling or cross-selling related services

Additional Information

Experience and Education Required:

• College / University
• Required 6 month commitment