OpEx Business Anlayst Intern at Primerica in Duluth, GA

Summary: Primerica is a recognized leader in workplace culture and diversity, and they are seeking an OpEx focused Business Analyst Intern. This role involves supporting continuous improvement initiatives by analyzing business processes and assisting with operational efficiency efforts, while collaborating with stakeholders to document findings and create insights. Responsibilities: - Support Operations Excellence and Continuous Improvement initiatives through process discovery, analysis, and documentation - Assist with task mining activities (e.g., using Mimica) to understand current state processes, user task patterns, and operational bottlenecks - Analyze task mined outputs to identify opportunities to Re-engineer processes based on efficiency, value, and complexity - Support the initial phases of automation platform work, including: Developing and maintaining Process Definition Documents (PDDs) - Assist automation teams working with platforms such as UiPath by providing clear process documentation and analysis inputs - Maintain and organize Mimica Requests, Automation and analysis backlogs, including current and completed assessments - Create structured summary pages and documentation (e.g., in Confluence) that clearly communicate findings, bottlenecks, and recommendations Required Qualifications: - Actively pursuing a 2 year or 4 year degree in Business, Operations Management, Business Analysis, Information Systems, Industrial Engineering, Analytics, or a related field - Strong analytical and problem solving skills with an interest in process improvement and automation - Ability to understand and document business processes, workflows, and task steps - Experience with Microsoft Office tools, particularly Excel and PowerPoint, for analysis and presentations - Strong written and verbal communication skills for documenting processes and summarizing insights - Ability to work independently while collaborating effectively with cross functional teams Preferred Qualifications: - Coursework or project experience related to Operations Excellence, Continuous Improvement, Lean, Six Sigma, or automation - Exposure to task mining, process mining, or workflow analysis concepts or tools (e.g., Mimica or similar technologies) - Familiarity with automation platforms (e.g., UiPath) or automation lifecycle concepts is a plus - Experience creating process documentation, flow diagrams, or standard operating procedures - Familiarity with knowledge management tools such as Confluence or SharePoint - Interest in enterprise automation, digital transformation, and operational efficiency Required Skills: Process Improvement, Task Mining, Automation Platforms Important Skills: Microsoft Excel, Microsoft PowerPoint, Process Documentation Nice-to-Have Skills: Analytical Skills, Knowledge Management, Collaboration Skills Benefits: Day one health, dental, and vision insurance, 401(k) Plan with competitive employer match, Vacation, sick, holiday and volunteer time off, Life and disability insurance, Flexible Spending Account & Health Savings Account, Professional development, Tuition reimbursement, Company-sponsored social and philanthropy events