Flooring & Cabinet Customer Service… at Primera · Centennial

FLOORING & CABINET CUSTOMER SERVICE REPRESENTATIVE JOIN A TEAM THAT VALUES PEOPLE, PROBLEM-SOLVING, AND EXCEPTIONAL SERVICE Are you someone who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment? We’re looking for a Customer Service Representative (CSR) to join our team and play an important role in delivering an excellent customer experience to our clients. This is a great opportunity for someone with strong customer service experience who thrives on communication, teamwork, and staying organized. Experience in homebuilding, cabinetry, flooring, construction, or related industries is a huge plus - but not required. We’re willing to train the right person who brings a positive attitude, strong communication skills, and a willingness to learn. If you’re dependable, proactive, and enjoy working with both customers and field teams to find solutions, we’d love to hear from you. What You’ll Do As a CSR, you’ll serve as a key point of contact between customers, service technicians, warehouse teams, and internal departments to ensure service requests are handled efficiently and professionally. Responsibilities Include: • Communicate daily with field service technicians and internal teams to resolve customer service issues • Manage service tickets from start to finish to ensure timely completion and follow-through • Provide customers with updates and exceptional support throughout the resolution process • Maintain accurate records, documentation, and invoicing • Coordinate parts orders and material requests as needed • Monitor reports and open service requests to help prevent delays and keep projects on track • Assist with warehouse coordination, including tracking returned, missing, or rescheduled materials • Support team members and contribute to overall department success • Identify problems proactively and help drive solutions in a fast-moving environment What We’re Looking For We’re looking for someone who is: • Customer-focused, professional, and dependable • Organized with strong attention to detail • Comfortable managing multiple priorities in a fast-paced office environment • A clear and confident communicator who enjoys working collaboratively • Solution-oriented with a positive, proactive mindset • Able to stay calm under pressure and adapt to changing priorities Qualifications Required • High school diploma or equivalent • Prior customer service experience • Excellent communication and interpersonal skills • Strong organizational and time management abilities • Attention to detail and ability to maintain confidentiality Strongly Preferred • Experience in homebuilding, cabinetry, construction, warranty service, or related industries • Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, and OneDrive Why Join Us? • Supportive and team-oriented work environment • Opportunity to learn and grow within a growing industry • Medical Dental, and Vision insurance • Company-paid life insurance • 401(k) with a company match • PTO accrual & paid holidays