Lead IT Support Specialist at Prime Healthcare in Ontario, CA

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Manage and monitor helpdesk phone queues, monitor incident, problem and change requests. Provide telephone support for helpdesk and all associated processes. Provides tier one and accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Orders, receives and inventories all computer items purchased. Create/open a conference bridge line for all service or system outages and document root cause for every problem that has been reported. Run reports with in telephone and helpdesk software for analytical purpose. Advises the Director/Manager of any issues that may affect the Information Services department.

EDUCATION, EXPERIENCE, TRAINING

 

Required qualifications:

 

1. High School Diploma required for all new hires starting 4/1/14
2. Work experience in help desk activities using a help desk software application
3. Knowledge of E-Mail system fundamentals
4. Understanding of network concepts (TCP/IP, MS/NT)
5. Familiar with internet and WEB browser concepts

 

Preferred qualifications:

 

1. A+, Microsoft MCSA certification preferred.
2. 1-3 years related work experience and customer service experience preferred.
3. Knowledge of Outlook, MS Office and Active Directory preferred

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $33.20 to $48.08. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Full Time

Days

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf