IT Support Specialist I at Prime Healthcare in Ontario, CA

Summary: Prime Healthcare is an award-winning health system headquartered in Ontario, California, seeking to expand its corporate team. The IT Support Specialist I will provide tier one IT support, manage helpdesk processes, and document incidents while ensuring effective communication with users and technicians. Responsibilities: - Provides telephone support for helpdesk and all associated processes - Provides tier one IT support for hardware and software applications - Utilizes help desk software to keep an accurate account of all incoming calls - Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority - Maintains the proper skills necessary to interface with a variety of users regarding specific problems - Advises the Director/Manager of any issues that may affect the Information Services department Required Qualifications: - Work experience in help desk activities using a help desk software application - Knowledge of E-Mail system fundamentals - Understanding of network concepts (TCP/IP, MS/NT) - Familiar with internet and WEB browser concepts - High School Diploma required for all new hires starting 4/1/14 Preferred Qualifications: - A+ certification preferred - 0-2 years related work experience and customer service experience preferred - Knowledge of Outlook, MS Office and Active Directory preferred Required Skills: Help desk software, Network concepts Important Skills: A+ certification, Outlook, Active Directory Nice-to-Have Skills: Customer service, E-Mail fundamentals, MS Office, Internet concepts, WEB browser concepts Benefits: Paid time off, 401K retirement plan, Medical, Dental, Vision coverage, Tuition reimbursement, Many more voluntary benefit options