IT Support Specialist I at Prime Healthcare in Harlingen, TX

IT SUPPORT SPECIALIST I Facility Prime Healthcare Management Inc Location US-TX-Harlingen ID 2026-256905 Category Business Professional Position Type Full Time Shift Variable Job Type Non-Exempt OVERVIEW Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team! RESPONSIBILITIES Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Advises the Director/Manager of any issues that may affect the Information Services department. QUALIFICATIONS EDUCATION, EXPERIENCE, TRAINING Required qualifications: 1. Work experience in help desk activities using a help desk software application 2. Knowledge of E-Mail system fundamentals. 3. Understanding of network concepts (TCP/IP, MS/NT) 4. Familiar with internet and WEB browser concepts 5. High School Diploma required for all new hires starting 4/1/14 Preferred qualifications: 1. A+ certification preferred. 2. 0-2 years related work experience and customer service experience preferred. 3. Knowledge of Outlook, MS Office and Active Directory preferred   EMPLOYMENT STATUS Full Time SHIFT Variable EQUAL EMPLOYMENT OPPORTUNITY Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf   OPTIONS Apply for this job onlineApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed NEED HELP FINDING THE RIGHT JOB? We can recommend jobs specifically for you! Click here to get started. https://click.appcast.io/pixels/icims-25851.js?ent=417&jsid=$T{Submittal}.$T{Person}.$F{PersonID}script> Application FAQs Software Powered by iCIMS www.icims.com