Technology Environment Manager - POS & Test Labs… at PRIMARK · Dublin

Company Description

Because we strive to put people first.

Culture, our way

Technology at Primark

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.

As the Environment Manager, you will be responsible for leading the design, build, and ongoing operation of Primark's physical and virtual Point of Sale (PoS) test lab environments. Spanning global PoS instances with physical lab presence in the UK and a show-and-tell till in Ireland, this role is the engine room for store technology testing — ensuring lab environments are representative, reliable, and always ready to support delivery teams testing new and evolving retail capabilities.

Working closely with Engineering managers, Portfolio Delivery Leads, Product Managers & Product Owners you will ensure always available Test Environments and Release and Audit Compliance.

Job Description

• Own and drive the Point of Sale (PoS) Lab strategy and roadmap, ensuring test environments evolve in line with current and future global store technology requirements.
• Lead the transformation of PoS testing capabilities, driving the adoption of virtualised, cloud-enabled, and Environment-as-a-Service (EaaS) solutions to improve speed, scalability, and self-service.
• Manage and optimise PoS lab operations across the UK & Ireland, ensuring high availability, production-like environments, effective scheduling, and seamless support for development, QA, and release activities.
• Lead, coach, and develop the PoS Lab Engineer, providing technical leadership, mentoring, and fostering continuous improvement across people, processes, and technology.
• Champion automation, governance, and operational excellence, ensuring secure, compliant, production-aligned environments while improving efficiency through automation and standardisation.
• Drive continuous innovation and performance, introducing emerging PoS technologies, enhancing lab capabilities, and using utilisation and performance metrics to deliver measurable business value.

Qualifications

• Proven experience managing complex technology environments, ideally within retail, store technology, or Point of Sale (PoS) ecosystems.
• Strong knowledge of PoS systems, store hardware, and multi-market environment management, with experience maintaining production-like test environments.
• Hands-on experience with virtualisation, cloud technologies, and Environment as a Service (EaaS), with a passion for driving automation and modern testing capabilities.
• Excellent planning and organisational skills, with the ability to manage multiple priorities, stakeholders, and concurrent delivery schedules.
• People leadership experience (or the ambition and capability to step into a leadership role), with a collaborative approach to coaching, mentoring, and developing others.
• Strong communication and problem-solving skills, with a proactive mindset, a focus on continuous improvement, and the ability to translate technical challenges into clear business outcomes.

Additional Information

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.