Senior Retention & Loyalty Strategy Specialist at Priceline · Norwalk

Senior Retention & Loyalty Strategy Specialist Location: Norwalk, CT Senior Retention & Loyalty Strategy Specialist Hybrid – 2 days in-office Priceline is transforming how we engage our most loyal customers, moving to a product operating model and aggressively exploring AI to amplify what a lean team can achieve. This role sits at the heart of that work, partnering directly with the Senior Director to shape strategy across the VIP loyalty program, Re-engagement, and Trip Management portfolios, and our Customer 360 data initiatives. Critically, this person will work closely with our broader marketing team to architect engagement strategies, then translate them into clear briefs and plans that our messaging operations team executes at scale. What You'll Do: Loyalty & Lifecycle Strategy Support the development and activation of Priceline's VIP loyalty program, translating strategic direction into organized plans and coordinated action across marketing, product, and technology. Architect retention and loyalty strategies in close partnership with the broader marketing team, then translate them into clear, executable briefs for our messaging operations team to bring to life across email, push, SMS, and in-app channels. Develop strategy docs and requirements that product and technology partners can build against. Collaborate with product managers across the Re-engagement and Trip Management & Loyalty portfolios to ensure marketing strategy is prioritized and reflected in roadmap decisions. Maintain and evolve customer lifecycle frameworks and segmentation inputs that inform how we engage customers across their journey. AI & Marketing Systems Identify, evaluate, and pilot AI-powered tools and automation workflows that increase the team's speed, personalization capability, and output quality. Build repeatable systems that reduce manual effort across campaign development, briefing, and performance summarization. Champion AI adoption within the team and contribute real marketing use cases to Priceline's enterprise AI strategy. Customer Data & Growth Support Customer 360 initiatives by translating customer data into actionable insights that inform retention, loyalty, and growth strategy. Represent marketing needs in how customer data is structured, surfaced, and activated with data and product partners. Contribute to personalization and recommendations initiatives from a marketing strategy perspective. Who You Are Bachelor's degree or higher in marketing, business, or a related field. 8+ years in lifecycle marketing, retention strategy, CRM, or a closely related discipline. Demonstrated hands-on experience with AI tools in a professional context, experimenting, building, and finding real applications. Comfortable working in or alongside a product operating model; you know how to collaborate with product managers effectively. Strong organizational instincts for managing complex, multi-stakeholder work across a cross-functional team. Clear, confident communicator who can translate strategic vision into product requirements, briefs, and executive updates. Familiar with CRM or marketing automation platforms (Iterable, Braze, Salesforce Marketing Cloud, or similar). Comfortable engaging with customer data concepts such as segmentation, CLV, and behavioral analytics. Naturally curious and energized by ambiguity; you thrive where the work is evolving. Travel, e-commerce, or subscription experience is a plus. Demonstrated history of living Priceline's values: Customer, Innovation, Team, Accountability, and Trust. Unquestionable integrity and ethics. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant. The salary range for this position is $110,000-$135,000. #LI-Hybrid Who We Are WE ARE PRICELINE. Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized. We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration. Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. If you want to be part of something truly special, check us out! Flexible work at Priceline Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office. Perks & Benefits at Priceline Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to: Health & wellness coverage including medical, dental, vision, and mental health resources Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location) Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together Specific benefits and programs vary by location. Inclusion is a Big Deal! To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary. Applying for this position We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply. External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.