Product Manager, AI/ML Platform at Priceline · Toronto

Product Manager, AI/ML Platform Location: Toronto This role is eligible for our hybrid work model: 2 days in-office. This job posting is for an existing, currently vacant position. Product Manager, AI/ML Platform Our Product Management teams work tirelessly to understand what our customers need and make it a reality. They’re the ones who make our deals come to life and our user experience simple and intuitive. Why this job’s a big deal: As the Product Manager for our Global Platform Engineering (GPE) team within the Data & AI/ML (DAI) portfolio, you will own the strategy and delivery of the foundational platforms that power AI, ML, and data-driven product experiences across Priceline. Rather than just using AI, you'll shape how AI is used across the company. Your customers are internal: PMs, engineers, and other stakeholders across our portfolio teams. Your success is measured by how broadly and deeply they adopt your platforms — and by the velocity and quality those platforms unlock for the rest of the business. You'll partner with a distributed team of platform engineers and architects to accomplish your objectives, and you will report to the Director of Product for the DAI Portfolio. This role has high visibility, C-suite buy-in, and direct leadership support to drive agentic thinking and meaningful product change. In this role you will get to: 1. Product Discovery & Strategy Deeply understand internal customer needs through user research, data analysis, and feedback loops, and partnerships with other PMs Define the product vision, goals, and outcomes in alignment with the portfolio strategy, including but not limited to foundational capabilities such as: Centralized LLM Management: Platformize a centralized LLM gateway, including tiered onboarding, key governance, and cost/usage tracking AI Quality & Reliability: increase org-wide adoption of evals, guardrails, and observability tooling so AI-powered features ship with measurable quality MCP Gateway & Governance: Drive vendor evaluation, architectural decisions, and governance for emerging agentic infrastructure ML Pipelines: Own the migration and modernization of ML use cases onto a new platform and framework AI-Powered Personalization: Partner with other portfolios to build the tools and platforms that enable AI-driven personalization (e.g., personalized sort and ranking) across the Priceline user experience 2. Outcome Ownership Define, track, and deliver against product OKRs, KPIs, and success metrics Treat platform adoption across portfolios as a first-class outcome, not a downstream byproduct of feature delivery Continuously evaluate whether product initiatives and platform investments are driving intended value 3. Backlog Management & Prioritization Own the GPE product backlog, ensuring work is clearly defined, prioritized, and sequenced Write clear product requirements, user stories, and acceptance criteria that enable the GPE team to build impactful platform capabilities Partner with engineering and product leads to assess feasibility, estimate effort, and refine scope Make explicit prioritization trade-offs across AI-first initiatives, classical ML, technical debt, and data infrastructure investments 4. Planning & Execution Lead quarterly and sprint planning for the GPE product team, and drive disciplined delivery against committed outcomes Track progress, surface scope changes early, and keep the team focused on the highest-priority work rather than chasing every incoming request Participate in demos, standups, retrospectives, and other sprint rituals to support delivery progress Identify and manage cross-team dependencies, particularly with portfolio teams onboarding to your platforms 5. Vendor & Cost Management Partner with architecture and portfolio leadership to lead vendor selection and ongoing management for the tooling that powers our AI/ML stack Build and maintain cost and usage observability for centralized AI infrastructure, and define rules of engagement that allow portfolios to consume centrally while remaining accountable for their spend 6. Stakeholder Alignment & Adoption Communicate product vision and progress while partnering with business sponsors and cross-functional teams to align on priorities and outcomes Convey the value of foundational platform work to non-technical stakeholders by connecting infrastructure investment to tangible business outcomes Drive measurable adoption of GPE tools and platforms across portfolios through clear onboarding paths, self-service documentation, and office hours Who you are: You have at least 3-4 years of Product Management experience, and you are the owner of your product’s success — responsible for defining vision, setting priorities, and ensuring delivery creates real impact You have direct experience building products with AI-powered functionality, and you understand both the AI product lifecycle and the operational/technical realities of running LLMs in production You bring a strong technical foundation through prior engineering, data, analytics, or platform PM experience, and you're not intimidated by deep technical concepts or conversations. Familiarity with modern AI/ML and data infrastructure (e.g., classical MLOps, GenAI infrastructure, GCP) is a plus You have contributed to vendor evaluations for technical products and are comfortable navigating strategic build vs. buy decisions You are a skilled communicator and translator — able to articulate the value of complex platform capabilities to non-technical stakeholders, and to communicate clearly in writing across distributed teams You have a sharp instinct for internal product management, understanding that your customers are other teams and that their success is your success metric, combined with strong end-user empathy You are highly organized, self-directed, and outcomes-focused — comfortable making prioritization trade-offs between foundational enabler work, technical debt, strategic bets, and customer-facing functionality Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. Unquestionable integrity and ethics is essential There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant. The salary range for this position is $100,000- $120,000K CAD. #LI-VM1 #LI-Hybrid Who We Are WE ARE PRICELINE. Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized. We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration. Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. If you want to be part of something truly special, check us out! Flexible work at Priceline Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office. Perks & Benefits at Priceline Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to: Health & wellness coverage including medical, dental, vision, and mental health resources Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location) Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together Specific benefits and programs vary by location. Inclusion is a Big Deal! To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary. Applying for this position We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply. External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.