Parts Manager - PI at Price Family Dealerships in San Rafael, CA

Apply Description Duties and Responsibilities: Supervises the Parts Department staff, including reviewing existing job responsibilities and reporting relationships, assigning duties, providing feedback regarding job performance, and developing employees’ skill levels, while developing an effective team. Hires, trains, fires, and evaluates the performance of all Parts Department employees. Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintaining accurate time records. Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations. Executes policies, procedures, systems, and controls for the effective running of the Parts Department. Executes, administers, and coordinates the activities of the Parts Department in accordance with policies, goals, and objectives established by Parts & Service Director and/or the General Manager in accordance with the development of corporate policies and goals that cover Dealership sales operations, personnel, financial performance, and growth. Develops, implements, and monitors the execution of processes that help grow Dealership culture and profitability. Understands the metrics that drive the Parts Department’s profitability. Maintains reporting systems required by the Executive Team (ET) and the manufacturer. Attends managers meetings. Strives for teamwork within the department and with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as Bureau of Automotive Repairs rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer policy procedure. Holds weekly department meetings to review progress towards forecast. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Fosters professional employee development and determines need for advanced training. Makes customer satisfaction a department priority, ensuring that Parts Department personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to Dealership guidelines. Works with all managers to find ways to improve the overall profitability of the Dealership. Returns a satisfactory profit on dealer capital invested in parts inventory through proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. Prepares and administers a monthly operating budget for the Parts Department. Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts, and the do-it-yourself public. Maintains no more than a 60-day supply of parts. Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty. Establishes individual parts inventory levels and balances them for maximum turnover. Monitors and adjusts inventory to minimize obsolescence. Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory. Supervises stock order procedures. Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 80 percent of all orders. Analyzes sales, expenses, and inventory monthly to maintain profit goals. Develops and administers an aggressive wholesale parts program to produce profit. Provides high quality services to outside customers and internal dealership customers. Works with the Service Managers to ensure a timely turnaround of parts needed for internal jobs. Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness. Provides technical assistance to Parts Department employees. Monitors Parts Department employees' payroll records. Coordinates a prompt, efficient, and timely flow of paperwork. Directs shipping and receiving efforts to ensure timely processing. Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers. Develops sales promotions. Takes advantage of all manufacturers' inventory co-op advertising. Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction. Ensures that all dealership purchases are properly accounted for before payment is made. Assists in the collection of past-due accounts. Monitors daily reports such as DOC and sales productivity. Develops and utilizes a lost sales tracking report. Requirements Qualifications: Must possess a mixture of strong management skills and technical knowledge necessary to effectively direct and supervise subordinates in a fast-paced dynamic environment. Must be willing to learn and expand knowledge. Physical Demands: Must be able to lift, bend over, and stand. Must be able to carry, push, pull 50 lbs. Working Conditions: Must be able to work in an outside environment. Must be able to drive vehicles both small and big. May have to work in a noisy environment and in inclement weather conditions.