Housing Advisor at Presbyterian Homes & Services in Colleyville, TX

Overview

The purpose of this position is to “create smiles in the eyes of the people we serve” by fulfilling Presbyterian Homes & Services' (PHS) mission and operating philosophies.

Presbyterian Homes & Services is seeking a full-time Housing Advisor for Talavou, a new senior living community located in Colleyville, Texas. In this role, you will help introduce Talavou to the community, build strong relationships with prospective residents and families, and support established occupancy goals. The Housing Advisor will play an important role in guiding prospects through the decision-making process, developing relationships within the local community, and contributing to the ongoing sales and marketing success of Talavou. This is a full-time, benefit-eligible role.

The Housing Advisor represents Presbyterian Homes & Services (PHS) and its operating entities within the community in support of the organization's marketing and sales goals. This position will execute startup marketing and sales strategies for Talavou and support the transition to ongoing sales and marketing operations as the community grows and stabilizes.

Reporting Structure: The Housing Advisor reports to the Presbyterian Homes & Services Regional Sales & Marketing Manager and works collaboratively with PHS staff, Site Leaders, and functional directors within assigned areas of accountability.

Responsibilities

The Housing Advisor is responsible for representing Presbyterian Homes & Services and it’s operating entities to the community at large in relation to the sales and marketing goals of the organization.

Responsibilities include, but are not limited to:

• Successfully target the necessary audiences and implement plans to reach those audiences in relation to the sales and marketing goals set for the project. Coordinate the execution of sales and marketing strategies for the project under the direction of the Regional Sales & Marketing Manager.
• Achieve high customer satisfaction and positive customer experience. Provide information about service availability, pricing, financial assistance, and related information to all inquiries by acting as the primary on-site marketing & sales representative for PHS. Maintain accurate records through the designated customer relations management (CRM) system in a timely manner.
• Document in the CRM following PHS Best Practices. Monitor and utilize data sources, i.e., CRM to improve sales efforts such as KRA dashboards, Census Analytics, and conversion ratios.
• Follow the PHS Sales Philosophy and Toolkit; embrace the Prospect-Centered Sales model, utilize the values of empathy, trust and curiosity while supporting the prospect throughout the sales journey and decision-making process.
• Respond to all inquiries (phone calls, web, emails, in-person, other); while providing focused personalized service and information to assist the customer.
• Schedule and conduct meaningful tours based on the discovery of interests and identified needs.
• Achieve or exceed sales and marketing and site startup goals and benchmarks. Streamline the sales process and meet or exceed sales goals by being knowledgeable of and comfortable with the established sales process.
• Collaborate with involved parties to establish and coordinate move-in schedule and welcome days information to ensure a successful move-in experience for new residents.
• Assist to plan, implement, and execute marketing events and presentations.
• Engage in PHS sales and marketing function programs including but not limited to functional workgroup, ongoing training, and other opportunities to align and support organizational initiatives.

Qualifications

• College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
• Experience in senior housing, service, or health care related environment.
• Sales experience preferred. Must understand the basic principles of sales and marketing.
• The ability to prioritize and manage multiple tasks with attention to detail.
• Excellent written, interpersonal communication, public speaking, and organizational skills.
• Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
• Must be able to work independently and with minimal supervision.
• Demonstrated computer proficiency including Microsoft Office and other common computer programs. Utilize customer relation management (CRM) software efficiently and effectively.
• Must be able to learn and utilize technology and digital technology.
• Must be a team player, willing to take directions and accept responsibility for meeting specified objectives.
• Must have flexibility with periodic weekend or later hours, personal integrity, and ability to work effectively with prospects, residents, coworkers, family members, visitors, and the public.
• Demonstrated compatibility with PHS’ and SHP’s mission and operating philosophies.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.