Presbyterian Healthcare Services→
Patient Scheduler II at Presbyterian… · Albuquerq…
Skills
Job Description
Location Address:
3630 Las Estancias Dr SW
Albuquerque, NM 87121
Compensation Pay Range:
Minimum Offer $0.00
Maximum Offer $0.00
Now Hiring: Patient Scheduler IISummary:
Provides exceptional patient experience for every case and maintains high accuracy in all scheduling tasks. Uses advanced visit types within a multi‑disciplinary specialty and ensures all prior authorizations, certifications, and referrals are fully validated before any procedure. Performs non‑clinical pre‑surgery education for patients and families and coordinates admission paperwork when needed. Performs additional duties as assigned.

Type of Opportunity: Part time
Job Exempt: No
Job is based: PMG - Las Estancias
Work Shift: Varied Days and Hours (United States of America)
Responsibilities:
- Deliver excellent patient experience using CARES, AIDET, and EPE.
- Resolve complaints promptly and escalate when appropriate.
- Round on waiting patients to ensure comfort and communicate delays.
- Schedule patients and verify demographics.
- Explain coverage, prior authorizations, referrals, and cost expectations.
- Schedule invasive procedures in 1:1 sessions.
- Provide non‑clinical instructions to patients and families.
- Coordinate with OR staff and follow OR scheduling protocols.
- Schedule pre‑admission and radiology appointments; monitor patient compliance.
- Refer patients to Financial Advocates when needed.
- Confirm all required authorizations and referrals before procedures and notify stakeholders of issues.
- Create accurate telephone encounter messages and route to the correct Epic in‑basket pools.
- Educate patients on Release of Information and ensure complete ROI forms reach Health Information Management.
Qualifications:
Qualifications:
High school diploma or equivalent.
Short‑term Medical Terminology training.
Minimum 12 months clinical experience.
Proficient in prior authorization, certification, and referral processes.
Must pass EPIC Registration competency after clerical training.
Working knowledge of CPT and ICD‑10 coding.
Strong organizational skills; able to maintain professionalism under pressure.
Responsibilities:
Schedule patient appointments (testing, procedures, clinician visits) by phone or in person.
Coordinate complex scheduling needs, including surgeons, resources, and proctors.
Verify patient demographics and ensure accurate registration.
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.