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Revenue Assurance Administrator at PrepayPower · Sandyford
Mid LevelOn-siteFull-timeSandyford, County Dublin33000 EUR–33000 EUR/yr
Job Description
Department: Revenue Assurance
Employment Type: Full-time, permanent
Location: Hybrid - Sandyford, Dublin 18
Salary: c. €33,000 plus €3,000 annual bonus
Reports to: Revenue Assurance Manager
This role quantifies and recovers revenue leakage across our prepay base - reconciling charging against the meter of record, sizing discrepancies in kWh and euro, and negotiating repayment.
A critical control role in a growing team: you will work across large consumption datasets, produce management reporting, and refine processes as volumes grow.
Key Responsibilities
Reconciliation & Exception Detection
- Reconcile PPP meter charging against the meter of record (ESB Networks / GNI).
- Validate consumption, tariff and top-up data on flagged accounts to isolate cause.
- Analyse consumption profiles to identify tampering, fraud and billing exceptions.
Quantification & Recovery
- Size each discrepancy in kWh and euro; prioritise by value at risk.
- Negotiate repayment plans; monitor adherence, arrears ageing and recovery against target.
- Manage non-performing accounts to disconnection; refer aged debt to collectors.
Escalation & Customer Engagement
- Act as escalation point for complex accounts, engaging customers by phone and email.
- Coordinate site visits with Customer Service and resolve cases with network operators and third parties.
Controls, Reporting & Administration
- Audit technician site visit reports against system data; track exceptions by cause code.
- Produce weekly and monthly reporting on volumes, cycle time, and euro identified versus recovered.
- Administer customer communications, including mail merges and returned post, within SLA and regulatory policy.
- Coach Tier 1 staff and document processes as volumes grow.
Skills, Knowledge & Expertise
Essential
- Strong Excel, including pivot tables, lookups and manipulation of large datasets.
- Excellent numerical and analytical skills, with proven ability to reconcile data and quantify variances.
- Administration experience: mail merges, data maintenance and report production.
- Excellent written and verbal communication of complex, data-driven findings.
- Proven ability to hit individual and team targets, working in a self-directed manner.
- Ability to engage customers calmly, professionally and empathetically.
Desirable
- Finance, revenue assurance or credit control experience.
- Utilities experience, particularly electricity or gas metering or billing data.
- SQL and CRM experience; graduates with technical or business competence considered.
Benefits
- Competitive salary and bonus structure
- Private Pension Contribution Scheme with Zurich Life
- Discounted Health Insurance - Group Scheme with Laya Healthcare
- Employee Assistance Program provided by TELUS Health
- Free Online GP Services via Webdoctor.ie
- Excellent career progression opportunities in a growing company with strong market presence
- Fast-paced, friendly team environment
- Continuous training and development
- Annual leave that increases with service
- Exclusive Employee Discount
- Active CSR, Wellness, and Social initiatives plus great social events
- Refer-a-Friend Scheme
- TaxSaver Travel Tickets & Bike-to-Work Scheme
About PrepayPower
PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.
PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.
Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.
Why work at PrepayPower
Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.
PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.
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