D2D Retention Advisor at PrepayPower in Dublin, Dublin 1, IE

Department: Retention

Employment Type: Full Time

Location: Onsite - Sandyford, Dublin 18

We are looking for a Door-to-Door (D2D) Retention Agent. This is a field-based role where you’ll engage directly with customers, handle objections, and use the tools and offers available to retain business and drive results. A full driver’s licence and access to your own vehicle is required, with mileage expenses covered.

We’re looking for driven, customer-focused people with experience in retention, door-to-door or inside sales — ideally within utilities, but not essential.

At PrepayPower, performance is recognised and progression is real. It’s a fast-paced environment where results matter. If you’re competitive, resilient, and motivated by targets, you’ll fit right in.

Key Responsibilities:

• Speak directly with customers (face-to-face and over the phone) to keep them with us or win them back
• Work through warm leads and follow up with customers who need support or reassurance
• Use all available tools, offers, and insights to retain customers
• Handle objections confidently and turn conversations into positive outcomes
• Deliver on daily, weekly, and monthly targets
• Keep customer records up to date using internal systems
• Support the wider team with ad hoc activities when needed

Skills, Knowledge and Expertise:

• Proven track record of hitting targets in retention or sales
• Minimum 1 year’s experience in door-to-door or inside sales
• Strong communication skills and ability to build rapport quickly
• Confident objection handling and problem-solving skills
• Self-motivated with the ability to work independently
• Good planning and organisational skills
• CRM experience is a plus (not essential)
• Full, clean driver’s licence and access to your own vehicle

What's in it for you?

• €32,000 base salary
• €15,000 uncapped bonus (OTE €47,000+)
• Mileage expenses covered
• Hybrid working with access to the Sandyford (Dublin 18) office
• Clear progression opportunities based on performance

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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