Patient Liaison at Prenuvo in New York City, NY

Summary: Prenuvo is on a mission to transform healthcare through proactive solutions and is seeking a Patient Liaison for their New York City clinic. The role involves welcoming patients, managing front desk operations, and ensuring a positive clinical experience while supporting MRI technologists. Responsibilities: - Welcome patients and visitors, ensuring a warm and professional first impression - Verify patient identity, and required documentation - Assist patients with completing registration and intake forms as needed - Manage scheduling, cancellations, and rescheduling of appointments - Educate patients on post-scan expectations - Serve as a liaison between patients, providers, technologists, and clinical staff - Ensure the front desk area is organized, stocked, and operates efficiently - Address patient concerns or complaints with empathy and professionalism - Encourage patient feedback and foster a positive clinical experience - Escort patients to changing rooms and explain pre-scan protocols - Assist patients with positioning for comfort and safety during scans - Screen for contraindications and verify compliance with safety protocols - Prepare the MRI suite with necessary supplies and clean equipment after use - Communicate any patient-specific concerns or needs to the technologist - Assist in maintaining an efficient workflow to minimize patient wait times - Report any technical issues or maintenance needs to appropriate personnel - Keep patient areas tidy and well-stocked with necessary materials Required Qualifications: - At least 1+ year in customer service, preferably in a healthcare or related field - A self-starter who takes ownership of their training and development - Punctual, dependable, and committed to excellence in medical and customer care - Availability to work varied hours, including weekdays and weekends as needed - Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care - Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues - Exceptional interpersonal and communication skills - Attention to detail and a commitment to high standards of excellence - Strong organizational skills and the ability to adapt to change - Problem-solving and decision-making abilities - Passion for patient care and creating memorable experiences - Emotional intelligence to manage emotions effectively and foster teamwork Preferred Qualifications: - Previous experience in healthcare, hospitality, or MedSpa - Proven experience as a Receptionist, Front Office Representative, or similar role Required Skills: Patient registration, Scheduling, MRI safety protocols, Patient screening, Medical documentation Benefits: Free, whole-body scans to each team member, Flexible vacation policy, Prenuvo’s Commuter Benefits Plan, 401(k) plan, Comprehensive benefits package including health, dental, vision, including Mental Health coverage