Service Dispatcher at PremiStar in Erie, PA

Reports To: Reports to Manager – Service

Direct Reports: n/a

Schedule and dispatch technicians for service, maintenance, and emergency repair calls. Coordinate daily routes, communicate service status, and support timely completion of dispatched work while providing courteous customer service and accurate updates to internal and external customers.

· Receive customer service calls and dispatch technicians to appropriate service locations.

· Schedule daily service, maintenance, and emergency repair calls based on technician availability and customer needs.

· Communicate work order details, schedule changes, and service updates to technicians, customers, coworkers, and supervisors.

· Monitor technician locations and progress throughout the day to help maintain efficient dispatch flow.

· Provide technicians with relevant route, customer, equipment, traffic, weather, or access information needed to complete assigned calls.

· Document customer requests, service updates, call notes, and services performed in the appropriate system.

· Confirm technician time and basic work order information for billing handoff.

· Coordinate tools, parts, or inventory needs related to dispatched service orders as directed.

· Escalate scheduling conflicts, customer concerns, or service issues to the manager as needed.

· Other duties as assigned.

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· High School Diploma (or GED or High School Equivalence Certificate)

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· 0-1 year of dispatching, scheduling, customer service, or related administrative experience preferred.

· Ability to organize schedules, prioritize service calls, and adjust dispatch plans throughout the day

· Clear verbal and written communication with customers, technicians, coworkers, and supervisors

· Attention to detail when documenting work orders, call notes, and service updates

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a professional office environment. Must be able to sit and/or stand for extended periods of time.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees understand the above job description and agree to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employees understand the Company reserves the right to delegate, remove, expand or change all responsibilities. Employees acknowledge that he/she can fulfill the above duties with or without reasonable accommodation.