Centre Manager - Sales at Pravaayu Healthcare in Mumbai, Ghatkopar

• We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic.
• The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations.
• This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships.

Key Responsibilities:

• Revenue Growth : Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans.
• Patient Conversion : Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.
• Patient Experience : Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients.
• Referral Program : Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals.
• Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery.
• Team Leadership : Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service.
• Customer Retention : Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly.
• Reporting & Analytics : Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency.

Qualifications :

• Bachelor's degree in Healthcare Management, Business, or a related field.
• Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well.
• Proven experience in healthcare, wellness, or clinic management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to drive sales, patient conversions, and implement growth strategies.
• Customer-focused with a strong understanding of patient needs and experience.