Customer Support Specialist I - Payments at PracticeTek in Remote

About PracticeTek 

Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! 

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. 

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. 
 

At PracticeTek, you’ll get to: 

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. 

• Team up with passionate, talented people who care deeply about patients, providers, and making a difference. 

• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. 

• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. 

Why You’ll Love It Here 

As part of the TekTribe, you’ll enjoy: 

• Comprehensive health, dental, and vision coverage options 

• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing 

• Flexible paid time off, sick time, and 10 company-paid holidays 

• 401(k) plan with company match to help you build your future 

• Culture Committee driving initiatives that spark connection, fun, and belonging 

• A workplace powered by innovation, collaboration, and energy every day 

About this Role: 

We are seeking a customer-focused Customer Support Payment Specialist. This role is responsible for managing TopsPay Premier accounts while leading TopsPay Premier onboarding and driving successful customer adoption. It serves as a key point of contact for clients, ensuring service standards are met and customers are set up for long-term success. 

Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: 

Areas of Accountability: 

• Lead and execute onboarding Premier projects   

• Manage TopsPay Premier accounts 

• Uphold TopsPay Premier service standards 

• Support the training team in developing new team members’ software proficiency 

• Delivery online training to new and existing clients in a 1:1 & group training setting for Premier and TopsPay Services 

• Assist cross-functional Services team in new client service activation and configuration as needed 

• Create curriculum: training documentation & videos for TopsPay Premier 

• Access client data & offer recommendations for better workflows  

• Cross sell integrated services  

• Escalate Feature Requests as needed  

• Collaborate with cross functional Tops teams for new training 

• Work with leaders to evaluate & improve onboarding workflows for efficiency & customer experience improvements  

• On occasion, a willingness to travel to tradeshows, events, or on-site customer onboarding 

How Success is Measured 

Here’s how we’ll know you’re making an impact and raising the bar: 

• CSAT (Onboarding Satisfaction): ≥95% positive feedback 

• Monitor and uphold SLA commitments to ensure timely service delivery 

• Time-to-Value: Customers fully trained and launched in ≤45 days