Senior Product Manager (Technical) at Practice by… · Redmond

Senior Product Manager (Technical) — Dental SaaS Platform

About the role

We’re building the next generation of cloud-first software for dentistry—modern architecture, exceptional UX, and AI-powered workflows that reduce busywork and help teams run more efficient, more patient-friendly operations. This is a rare opportunity to join a small, high-impact team shaping a major new product direction from the ground up.

You’ll work directly with the CEO and partner closely with engineering and design to make smart, architecture-aware product decisions and ship meaningful capabilities fast. This is not a “write requirements and hand them off” role—you’ll operate as a deeply technical product leader with high ownership end-to-end.

What you’ll own

• Product strategy + execution for foundational capabilities that power modern dental workflows (cloud-first, AI-forward).
• Technical product leadership across a multi-tenant B2B SaaS platform: isolation, scalability, reliability, performance, cost, and security.
• Cross-service orchestration: define service boundaries, APIs, event flows, state management, and safe evolution over time.
• Data platform and integrity: define key domain models, auditability expectations, migrations, and reporting/analytics readiness.
• AI-enabled experiences: ship practical AI features (assistive automation, summarization, classification, routing) with guardrails and measurable impact.
• Integration strategy: APIs and interoperability with external systems and partners (payments, communications, insurance workflows, analytics, identity, etc.).
• Metrics and outcomes: establish success measures, instrumentation, and feedback loops to drive iteration.

What you’ll do day-to-day

Translate ambiguous business goals into crisp product + platform decisions with clear tradeoffs.

Produce high-signal artifacts engineers can build from: PRDs, technical specs, API contracts, event schemas, data model proposals, rollout plans.

Drive execution with engineering: prioritization, sequencing, dependency management, delivery accountability.

• Lead architecture-informed discussions: modular monolith vs microservices, tenancy models, event-driven workflows, database design, reliability patterns.
• Build with quality in mind: observability requirements, edge cases, safe migrations, backwards compatibility, and gradual rollouts.
• Engage customers and internal stakeholders to validate direction, measure impact, and iterate quickly.

What we’re looking for

Core experience

6+ years in Product Management with significant experience as a technical PM (platform, infrastructure-heavy, or systems products).

Proven track record shipping multi-tenant B2B SaaS products at scale.

• Comfort partnering deeply with engineering on architecture and system design—you can reason through tradeoffs and spot risk early.

Strong technical fluency

• Comfortable with:

Multi-tenant patterns (tenant isolation, shared vs dedicated resources, sharding considerations)

Databases and data modeling (SQL fundamentals, indexing, migrations, reporting implications)

Distributed systems (queues/events, retries, idempotency, eventual consistency)

Service boundaries, API design, versioning, contract testing

Observability (logs/metrics/tracing), incident learnings, reliability/SLO thinking

• You don’t need to code daily, but you should be able to read code, review schemas, and speak engineering fluently.

Domain experience (huge plus)

• Medical or dental billing and revenue-cycle workflows: eligibility/benefits, claims lifecycle, ERA/EOB posting, adjustments, patient statements, collections, reconciliation.
• Experience building software that touches payments, accounting-like ledgers, or healthcare-adjacent workflows.

Product leadership

• Excellent judgment on v1 scope vs “platform forever.”
• Ability to simplify complex workflows into intuitive user experiences.
• Strong written and verbal communication; you align executives and engineers around a clear narrative.
• High ownership and bias to ship.

Bonus points

• Experience building dental/medical workflow software, payments platforms, or integration ecosystems.
• Familiarity with AI/LLM product patterns (evaluation, guardrails, human-in-the-loop).
• Experience with partner APIs, SDKs, extensibility frameworks, and enterprise reliability requirements.

Why this role is different

• Reports directly to the CEO
• Small, elite team with high ownership and fast iteration cycles
• Opportunity to build foundational product + platform capabilities from scratch
• High leverage: your decisions will shape architecture, speed, and product direction for years

Compensation & Benefits

• Competitive salary + meaningful equity.
• Medical, dental, and vision coverage
• 401(k) with company match
• Direct collaboration with company leadership on organization design, scaling strategy, and growth initiatives