Analista de Reclamos at PPG in Location not listed

ANALISTA DE RECLAMOS Location: MEX - Tepexpan Plant · On-Site Objetivo del puesto: Analizar reclamaciones de producto mediante pruebas técnicas y evaluación de procesos, con el fin de identificar la causa raíz y asegurar la implementación de acciones correctivas en planta. Responsabilidades clave: • Brindar soporte técnico especializado en la evaluación, diagnóstico y validación del desempeño de los productos fabricados, asegurando el cumplimiento de especificaciones del cliente de acuerdo con las políticas, reglamentos, procedimientos, especificaciones, métodos de prueba e instructivos establecidos, para garantizar la atención correcta y oportuna en reclamos de clientes internos y externos con análisis, solución de problemas y seguimiento de acciones. • Coordinar visitas técnicas a clientes. • Supervisar la ejecución de análisis de causa raíz y metodologías 8D. • Monitorear KPIs de calidad, scrap, devoluciones. Liderar análisis de solución de problemas con equipos multidisciplinarios. • Atender las reclamaciones de producto terminado y elaborar reportes técnicos para dar servicio al cliente cuando se requiera • Asegurar la identificación de productos y materiales no conformes, física y documentalmente, para evitar su uso, venta equivocada o mal intencionada. • Desarrollar las actividades relacionadas con los sistemas de trabajo implantados en el departamento y en la empresa, para garantizar su desempeño y cumplimiento a los objetivos establecidos. Requisitos: • Ingeniería Química, Industrial o afín. • 2 años de experiencia en control de calidad, laboratorio o análisis de producto. Conocimiento de ERP (SAP u Oracle, deseable). • Competencias: Análisis de problemas, pensamiento crítico, orientación a resultados y capacidad de investigación técnica. • Diferenciador del rol: Este puesto no solo responde reclamos, sino que diagnostica y corrige el origen de los problemas en planta, contribuyendo directamente a la mejora continua. • Ubicación en Tepexpan, horario de lunes a viernes de 8:00 a 17:30. About us:  PPG: WE PROTECT AND BEAUTIFY THE WORLD™  Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.  The PPG Way 2030   We are customer champions  Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.  We act with purpose and speed  Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.   We are excellent operators  Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.    We compete to win  Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.  We are PPG proud  Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.  At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.   PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.   If you need an adjustment due to a disability, please email recruiting@ppg.com.  PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.   Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process.  PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.