Account Manager at Powerflex Supply in Calgary, Alberta, CA

This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.

This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.

Key Responsibilities

Account Management & Customer Success

• Build and maintain strong relationships with existing customers
• Conduct regular customer follow-ups to improve retention and satisfaction
• Identify upsell and cross-sell opportunities for additional equipment, accessories, and services
• Support customers with product questions, order updates, and general account needs
• Assist customers with repeat purchases and seasonal restocking

Sales Operations & Coordination

• Coordinate customer pickups, deliveries, and equipment drop-offs
• Schedule logistics and communicate timelines with customers and internal teams
• Collect payments, invoices, and supporting sales documentation
• Maintain accurate customer records and sales activity within CRM systems
• Assist with quoting, order entry, and sales administration
• Help ensure smooth communication between sales, operations, and customers

Customer Communication

• Answer inbound customer calls, texts, and emails
• Resolve customer concerns quickly and professionally
• Provide a high level of service and responsiveness throughout the sales process