Position Summary

Power Health Colorado is seeking an experienced, bilingual (English/Spanish) Patient Services Coordinator to serve as the first point of contact for our patients, attorneys, referral partners, and visitors.

This individual plays a vital role in creating an exceptional patient experience while ensuring smooth daily clinic operations. The ideal candidate is organized, professional, dependable, customer-service driven, and experienced working in a fast-paced medical office.

The Patient Services Coordinator is responsible for patient registration, scheduling, answering high-volume phone calls, verifying demographics and insurance information, collecting documentation, coordinating communication with providers and care coordinators, and maintaining efficient patient flow throughout the clinic.

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Primary Responsibilities

Patient Reception

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and out efficiently.
• Verify patient demographics and contact information.
• Collect required documentation and signatures.
• Ensure all intake paperwork is completed accurately.
• Maintain patient confidentiality at all times.

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Scheduling

• Schedule new and established patient appointments.
• Coordinate appointments across multiple specialties.
• Confirm upcoming appointments.
• Reschedule missed or canceled appointments promptly.
• Optimize provider schedules to maximize efficiency.
• Work closely with Care Coordinators to ensure continuity of care.

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Telephone Management

• Answer all incoming phone calls promptly and professionally.
• Maintain excellent phone etiquette.
• Route calls appropriately.
• Respond to voicemails in a timely manner.
• Assist patients with scheduling and general inquiries.
• Ensure phones are never left unanswered during business hours.

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Front Office Operations

• Scan and upload documents into the EMR.
• Verify insurance and demographic information.
• Process patient registrations.
• Maintain organized electronic records.
• Monitor daily schedules for accuracy.
• Assist with provider and clinic administrative needs.
• Maintain a clean, organized, and welcoming reception area.

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Patient Experience

• Provide exceptional customer service during every interaction.
• Address patient concerns professionally.
• Ensure patients feel welcomed and supported.
• Communicate delays appropriately.
• Help maintain a positive clinic environment.
• Build trusting relationships with patients and referral partners.

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Team Collaboration

• Work closely with:
  • Providers
  • Medical Assistants
  • Care Coordinators
  • Billing Department
  • Clinic Leadership
• Communicate schedule changes promptly.
• Support clinic workflow throughout the day.
• Assist other departments as needed.

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Qualifications

Required

• Fluent in English and Spanish (written and verbal)
• Minimum 2 years of experience in a medical front office, medical receptionist, patient services, or healthcare customer service role
• Experience with Electronic Medical Records (EMR)
• Strong computer proficiency
• Excellent communication skills
• Exceptional customer service
• Professional phone etiquette
• Strong organizational skills
• Ability to multitask in a fast-paced environment

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Preferred

• eClinicalWorks (eCW) experience
• Personal Injury experience
• Workers' Compensation experience
• Multidisciplinary medical practice experience
• Insurance verification experience
• Medical terminology knowledge

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Skills & Competencies

• Outstanding customer service
• Professional verbal and written communication
• High attention to detail
• Strong organizational skills
• Excellent time management
• Problem-solving
• Adaptability
• Reliability
• Teamwork
• Accountability
• Positive attitude
• Ability to remain calm under pressure

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Daily Responsibilities

• Answer all incoming calls promptly.
• Check patients in and out efficiently.
• Schedule and confirm appointments.
• Review the next day's schedule for completeness.
• Scan and upload documentation.
• Maintain accurate patient records.
• Respond to voicemails before the end of the day.
• Communicate effectively with providers and Care Coordinators.
• Support overall clinic operations.

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Performance Expectations

Success in this role is measured by:

• Phone answer rate
• Patient satisfaction
• Scheduling accuracy
• Check-in/check-out efficiency
• Documentation accuracy
• Appointment confirmation rate
• Wait time management
• Attendance and reliability
• Team collaboration
• Professionalism

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Physical Requirements

• Ability to stand and sit for extended periods.
• Ability to lift up to 20 pounds occasionally.
• Frequent use of computers, phones, scanners, and office equipment.
• Ability to multitask in a busy clinic environment.

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Why Join Power Health Colorado?

At Power Health Colorado, our Front Office team sets the tone for every patient interaction. We are looking for professionals who are passionate about delivering exceptional service, thrive in a fast-paced environment, and take pride in keeping our clinics running efficiently. If you enjoy helping people, solving problems, and being part of a collaborative healthcare team, we encourage you to apply.