Carside To-Go Specialist at Potomac… · Upper…

POSITION SUMMARY: Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service.

ESSENTIAL DUTIES AND TASKS:

• Take to-go orders via the phone, mobile app or online
• Delivers food and drinks to guest’s car using Applebee’s Carside Service
• Greets guests, answers questions, and makes suggestions regarding food and drink selection per the Carside script.
• Interacts verbally with all guests creating a friendly and upbeat
• Relays orders to service bar and kitchen via point-of-sale computerized register
• Observes guests and responds to additional
• Anticipates guest needs
• Presents guest check to each car and accepts payment; makes correct change and/or completes proper charge card
• Completes all plate presentations per the to-go recipes/plate presentation
• Pass a final quality check on the food for plate presentation, temperature and garnish and notes and special modifications or protein temperatures on the
• Participates in the cleaning, clearing, stocking, organizing and resetting of Carside/To-Go
• Completes other side work as
• May occasionally be scheduled to serve guests in a Host/Hostess or Server
• Assists in general Front of House maintenance functions including:
  • maintaining restrooms
  • light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
  • washing and/or wiping windows
  • sani-bucket rotation
  • setting up the expo line
  • emptying trash
  • rolling silverware
  • maintaining restaurant curb appeal

EQUIPMENT/ COMPUTER SKILLS:

• point-of-sale computerized register system
• Phone
• Soda fountain operation
• Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers

SUPERVISORY RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:

• Friendly and engaging demeanor
• 18+ years old
• Prior restaurant service experience preferred
• Reading, writing, basic math and verbal communication skills required
• Bi-lingual experience a plus
• Reliable transportation required
• High School Degree or GED preferred
• Ability to build relationships
• Ability to be a team player
• Ability to follow manager instructions and guidance
• Ability to communicate and behave professionally at all times

PHYSICAL DEMANDS:

• Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
• Mobility required during the entire
• Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
• Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
• Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
• Transport to-go bags and beverages to car up to 15 pounds up to 30 times per
• Must be able to speak clearly and listen attentively to guests and other

Travel: Less than 5%

WORKING CONDITIONS: Subject to wet floors and loud noises, outdoor conditions, fast-paced.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.