IT Support Specialist (Bilingual… at Port to Port… · New Castle

Apply Job Type Full-time Description Port to Port International is seeking a Bilingual IT Support Specialist to support our Delaware operations. This position is responsible for providing technical support to end users, maintaining IT systems and infrastructure, and ensuring smooth day-to-day technology operations across multiple locations. This is a 100% onsite position based in New Castle, Delaware. Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered. Key Responsibilities: • Provide technical support to end users for hardware, software, connectivity, and access issues • Troubleshoot laptops, desktops, printers, phones, and peripherals • Manage and resolve support tickets through the service desk system • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) • Assist with Active Directory user management and access control • Support IT infrastructure including VMware, servers, networks, WiFi, and security systems • Maintain inventory of IT equipment and assets • Support system backups and basic IT security practices Travel Requirements: • Travel within the United States to company locations on a bimonthly basis • Occasional international travel (approximately once per year) Benefits: • Health, dental, and vision insurance • Paid time off (PTO) and paid holidays • 401(k) plan (if applicable) • Opportunities for professional growth and advancement • Stable and growing company environment Requirements • Fluent in English and Spanish required (mandatory) • Minimum 2 years of IT support or help desk experience preferred • Strong knowledge of Microsoft 365 and Active Directory • Basic understanding of networking and IT infrastructure • Ability to work onsite full-time in New Castle, Delaware • Willingness to travel within the U.S. and occasionally internationally • Strong troubleshooting and problem-solving skills • Excellent communication and customer service skills • Organized and detail-oriented Salary Description Annually Salary, depending on experience